Theresa Diane Kellett

*** ****** **

Chesnee, SC 29323

864-***-****

**** *** ******* **** *********

ad1dkc@r.postjobfree.com

A High Driven experienced customer service Represented, That enjoys working with the public and Addressing Clients Issue’s a handling them in a timely matter.

SKILLS

Microsoft Office 2003, Excel, Access, and PowerPoint

•Windows 3.1 and 98

•Lotus Notes

•FDCAPA Certified

•File Management

•Updating Land Deeds

•Permits for Mobile homes

•Data Entry

•Stocking shelves

EXPERIENCE

2018 on going

Sitel

●Answering inbound calls in a timely matter

●Resolving customers issues in a timely matter

●Great quality on calls

●Help customers resolve issues on there Apple phones

●Taking escalated calls

●Filled in for training class

●Analyze calls

2014 -2018 Alorica

•Answering inbound calls in a timely matter

•Handling escalations and resolving issues in a timely matter

•Working in the Executive positions since on Floor

•Resolving customer issue’s

•I have had many emails to manager’s and to the CEO for a Job well done

MANPOWER

2012-2014

•Handling equipment at Charter

•Issuing books and Spartanburg Methodist College

2008-2012 WAL-MART

•Money Management, Handling Cash, Checks,Credit Cards And Gift Cards

•Handling Prescriptions Making Sure That Prescriptions Has The Clients Name

•Running A Cash Register Making Sure All Merchandise Was Rang Up An Bagged correctly

•Face To Face Communication Handling Clients Complaints And Problems

•Hippa Privacy Laws Making Sure All Clients Information Is Private

2007-2014 FIND GREAT PEOPLE

•File Management, Placing Files In There Correct Places

•Data Entry, Putting Data In The Computer From Paper

•Updated Land Deeds, Making Sure The Deeds Are Up To Date

•Updated Mobile Home Permits

2001-2007 Resurgent Capital Services LLC

•ANSWERING THE PHONE

•HANDLING CUSTOMER COMPLANTS AN RESOLVING ISSUES IN A TIMLEY MATTER

•PAYMENT BY PHONE PRE SPEEDPAY,CHECK BY PHONE

•UNSECURE AND SECURED COLLECTION

•TOOK ENDLESS CALLS AN HOUR IN AN INBOUND CALLING CENTER

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