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Customer Relations Associate Analyst

Location:
Sacramento, CA
Posted:
November 22, 2023

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Resume:

David M. Bott

**** **** **. #***, ****** Cordova, CA 95670 916-***-**** ad1dk0@r.postjobfree.com

PROFESSIONAL OBJECTIVE

Position as Associate Analyst where expertise and accomplishments may be most effectively applied. Seeking employment affording opportunities for continuing professional challenge and growth.

OVERVIEW

Career with the State of California reflects record of steadily increasing accountability and recognition.

Highly computer literate. Troubleshoot and resolve hardware and software problems. Build PCs.

Knowledge of computer programming.

Proven strengths in office administration, program administration, customer relations.

Readily establish professional rapport among management, team members and the public.

Demonstrated multi-tasking ability. Highly self-motivated.

EDUCATION

Heald Institute of Technology, Sacramento. Associate of Applied Science.

A+ Technician Certification. Compucom.

Certified Novell Netware Administrator (CNA). Heald Institute of Technology.

American River College, Sacramento. Associate of Arts (candidate). GPA 4.0.

EXPERIENCE SUMMARY

Work with management to create and maintain the agency’s annual budget.

Review and monitor legislation that affects the agency’s finances.

Train and support non-budget staff in keeping their budget within limits.

Project and track revenues and expenditures for management and Department of Finance.

Work under Department of Finance guidelines to maintain a balanced budget.

Coordinate test billing and production runs for wastewater and storm water fee programs.

Review reports and invoices for accuracy.

Work closely with Accounting, Reprographic, Fee and the Regional Board to ensure timely issuance of payment demands, notices of violation and non-payment. Respond to Board fee-related inquiries. Cancel/modify invoices as appropriate. Modify databases per requests. Updated spreadsheets.

Review receivables; determine collection status. Initiate collection efforts.

Represent the Fee Branch in CIWQS and DIT meetings.

Supervised staff of fifteen. Reviewed work for accuracy and completeness.

Organized and facilitated meetings.

Performed hardware and software configurations. Reviewed work for accuracy and completeness. Counseled on areas requiring improvement. Codified procedures for Apple Computer ISO 9000 certification.

Analyzed and repaired escalated computer problems. Received three Compucom ‘quality’ and ‘quantity’ awards.

Assessed and resolved Apple Computer automated production line hardware, software and mechanical problems. Built, tested and shipped computers.

Member of three experimental teams creating improved production processes.

Participated on teams developing detailed job procedures for all manufacturing line positions.

Collaborated with consultants and software provider to develop specialized database.

CHRONOLOGY

State of California, Sacramento.

1999 – 2001, 2002 – 2017 and 2019 to Present

Budget Analyst – SSA. Department Food & Agriculture 01/19 - Present

AGPA. Water Resources Control Board. 04/07 - 10/17

Staff Services Analyst. Department of Social Services. 06/03 – 03/07

Office Technician. Water Resources Control Board. 12/02 – 06/03

Office Assistant. Department of Social Services. 02/99 – 03/01

Compucom, Stockton. Lead Configuration Technician. 10/97 – 11/98

Apple Computer, Elk Grove. Troubleshooter/Manufacturing. 06/93 – 10/95

REFERENCES

References available upon request



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