Customer Service Data Entry

RUKAYAT COKER

*************@*****.*** • CELL 682-***-****

SUMMARY

Diligent customer service specialist bringing top skills in customer service, data entry, and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals. Highly motivated and detail-oriented Benefit Verification Specialist with (2 years) of experience in verifying insurance coverage and benefits for patients.

PROFESSIONAL SKILLS

• MS Office proficiency • Customer Support • Inbound and Outbound Calling • Quality Assurance • CRM • Credit card payment processing • Problem-solving abilities • Excellent Time Management Skill • Typing (35+ WPM) • Proficient Clerical Tactics including great organization, filing/editing and telephone skills PROFESSIONAL EXPERIENCE

Amerisourcebergen November 2022 -MARCH 2023

Benefit verification specialist

Maintained accurate and up to date records of all benefit verifications,ensuring compliance with regulatory requirements

communicated with patients, healthcare providers, and insurance companies to obtain accurate and timely benefit information

Create and input patient information

Verifying patient eligibility

Sending out patient eligibility to physician’s office

Educate patients on their insurance coverage and benefits,including co-pays,deductibles,and out- of pocket expenses

Texas Instrument, Dallas, Texas August 2020- September 2022 Customer Service Associate

Answered inbound calls, chats and emails to facilitate customer service.

Record each communication of issues, and resolution on customer's account for CSR

continuity

Accepted and processed customer payments and applied toward account balances.

Train and prepare new staff to deliver great customer service and excellence work

Answer and respond to any customer inquiries or complaints

Engage with guests/customers in a friendly and professional manner while actively listening to their concerns

Offer support and solutions to customers in accordance with the company's customer service policies

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services

Educate customer on different type of product available for them to make the

right, that will suite their needs.

*************@*****.*** • CELL 682-***-****

Responsible for ensuring adherence to all operations and compliance procedures when processing client orders.

Assurant April 2017- 2019

Customer Service (Account Reconciliation)

Answered inbound customer calls and responded to inquiries.

Greeted customers upon entrance and handled cash and credit transactions. Educated customers on special pricing opportunities and company offerings. Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.

Investigated and solved routine and complex customer issues to earn repeat business. Assisted customers with making payments or establishing payment plans to bring accounts current.

Audited customer account information to identify issues and develop solutions. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Assisted customers with enrollment and billing management.

Multi-task in heavy client’s contact environment and possess outstanding time management skills.

Established positive rapport with customers, managers and customer service team members

to maintain positive and successful work environment.

Assisted staff with resolving complex customer issues and implementing targeted solutions. Set clear expectations and helped employees pursue optimal paths for achieving each target. Interviewed, hired and trained staff to meet company objectives.

Mitigated escalated issues to drive customer satisfaction.

Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.

Created training manuals to resolve simple and complex customer issues.

Monitored phone calls to provide feedback and coaching.

Generated KPI reports to track and improve metrics. EDUCATION

Lagos State Polytechnic, Nigeria, Insurance

REFERENCES

Available upon request

**************@*****.*** • CELL 682-***-****

**************@*****.*** • CELL 682-***-****

Contact this candidate