Administrative Assistant Regulatory Compliance

Sugar Hill, GA ***** 228-***-**** ad1dj1@r.postjobfree.com

CAROLYN THOMAS

Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through multiple years of experience interviewing specialists, witnesses and claimants to compile information.

PROFESSIONAL

SUMMARY

SKILLS ● Claims Negotiation

● Complex Resolutions

● Data Analysis

● Insurance Knowledge

● Policy Investigations

● Regulatory Compliance

INSURANCE ADJUSTER 03/2023 to 10/2023

Pilot Catastrophe, Richardson, TX

DEBRIS MONITOR 10/2022 to 03/2023

Thompson Consulting Services, Sanibel, FL

ADMINISTRATIVE ASSISTANT 08/2020 to 10/2022

Tower Support Services, Alpharetta, GA

WORK HISTORY

● Examined claims forms and other records to determine insurance coverage. Analyzed information to evaluate and write proper initial and supplement estimate writing.

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Conducted thorough property investigations to identify and classify damages for customer claims.

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Identified tasks to be completed and prioritized according to purpose, need and time restraints.

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Prepared summaries and charts by testing and gathering samples and summarizing findings.

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Monitored all trucking movement to assure debris was handled per FEMA standards.

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Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

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● Executed record filing system to improve document organization and management.

● Scheduled office meetings and client appointments for staff teams. SUBSTITUTE TEACHER 08/2018 to 06/2020

Gwinnett County Public School System, Suwanee, GA

INSURANCE CLAIMS FIELD ADJUSTER 09/2017 to 06/2018 Integrity Adjusters, Sunrise, FL

ADMINISTRATIVE DIRECTOR 06/2014 to 08/2017

Building Blocks Learning Academy, Austell, GA

Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

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Upheld classroom routines to support student environments and maintain consistent schedules.

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Kept students on-task with proactive behavior modification and positive reinforcement strategies.

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● Evaluated insurance policies and analyzed damages to determine coverage.

● Prepared summaries of damage, payments, and policy coverage.

● Documented all investigation activity and presented reports to management. Trained employees in company and regulatory compliance requirements to promote conformance.

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Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

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Updated reports, managed accounts, and generated reports for company database.

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Coastal Training Institute, Biloxi, MS

Associate of Science, Office Supervision And Management EDUCATION

CERTIFICATIONS ● Allstate Property

● Cali Earthquake

● NFIP

● State Farm Auto

● State Farm Property

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