Donna Ferguson Miller, CIC, CPIW, CRM

**** ******** *****

Baton Rouge, LA 70806

225-***-**** Cell: 225-***-**** e-mail: ad1dir@r.postjobfree.com

EDUCATION

College: Louisiana State University, B. A. Degree in Economics

Insurance Education: C.R M. – Certified Risk Manager C.I.C. – Certified Insurance Counselor – Completed Certification

C.P.I.W. – Certified Professional Insurance Woman - Completed Certification

C.P.C.U. - Need 3 more courses to complete

Insurance Company Training in Commercial Underwriting

INS 21, 22 & 23, Certificate In General Insurance

Insurance Licenses: Louisiana P & C Agent’s License, Life & Health license, Variable Contracts License

Computer Skills: Microsoft Word, Excel, Outlook, Power Point, Pagemaker. ACT!, AS400, Applied, AMS

Type 70+ w.p.m. Medical Transcription Certification

EMPLOYMENT HISTORY

2/6/2023 – Present HIGGINBOTHAM / FIRST LA INSURANCE AGENCY Baton Rouge, LA

Sr. Account Manager

Marketing and management of Commercial P & C Accounts

11/2020 –1/26/2023 PLANTATION MANAGEMENT COMPANY, LLC

Risk Manager/Insurance Specialist Denham Springs, LA

Handle P & C insurance for nursing home management company and owners. Developed and managed program for Certificates of Insurance, negotiate renewals, handle claims, monitor loss activity. Manage Farm coverage policies for Plantation Farms.

12/2019 – 11/2020 BROWN & BROWN OF LOUISIANA, LLC Baton Rouge, LA

Commercial Marketing

Prepare submissions, submit to various Commercial Markets, negotiate best coverages for the premium. Presentations to clients.

06/2005 – 12/2019 INSURANCE MART, INC. Baton Rouge, LA

Started my own Independent agency from scratch. Sold Agency.

Retail Property & Casualty Agency selling Personal Lines, Farm Policies, Commercial Lines, Workers’ Compensation, Life, Health & Financial products. Handled all management aspects of the agency, including HR, Budgeting, Marketing, Training, Compliance, Selling. Incorporated in 2007.

10/2003 – 06/2005 AON - CANANWILL PREMIUM FUNDING Baton Rouge – Home Office in Glenview, IL

Business Development Officer

Responsible for developing Premium Financing business on commercial Property & Casualty business with Retail Agents, Wholesalers, and small Carriers. Territory included the state of Louisiana. Duties included office visits, attendance at insurance functions, developing and implementing marketing plan, developing and constantly updating databases of current clients and prospects. Designed programs unique to each client, creating and presenting proposals to prospects and to our Credit Department.

8/2000 – 10/2003 LEMIC Insurance Company (WC) Baton Rouge, LA

Marketing Director

Responsible for developing and implementing entire marketing program. Identification, recruitment and training of new agents, developing and maintaining relationships with agents, attending various insurance industry functions. Reviewed underwriting procedures, made recommendations for changes, facilitated regulatory compliance. Developed and implemented media advertising, campaigned, created and distributed marketing/underwriting materials and information, such as brochures, flyers, newsletters and promotional items. Developed and maintained LEMIC web site (www.lemicins.com) Developed states of MS and AR. Current ACT! Database contains about 1400 individual agents. Gross written premium went from about $6 million to $12 million my first year, to $22 million second year and about $35 million my third year, with the loss ratio declining each year also.

11/98 – 8/00 SUPERIOR NATIONAL INSURANCE GROUP, INC. (FORMERLY BICO) Baton Rouge, LA

National Company specializing in Workers’ Compensation

Regional Underwriting/Marketing Manager

Underwriting and administrative duties for the states of LA, MS, AR & TN. Marketing duties for the states of LA & MS. Primary and referral underwriting, extensive marketing and management duties - conducting meetings, performing underwriting audits, employee reviews & training. Managed 5 in-house employees and responsible for 3 additional states. Louisiana book of business increased from $2 million to $10 million my first year. Streamlined workflow, developed new forms and procedures. Underwrote large accounts ($100,000 - $1,000,000 EAP). Company was liquidated due to poor underwriting results in California.

6/94 – 11/98 BRAXTON INSURANCE BROKERS, INC./NATIONAL SAFETY CONSULTANTS (NSC) Metairie, LA

Underwriting Manager/Marketing Rep-Underwriter

BRAXTON: Assisted in development of underwriting criteria for new programs, loss fund administration, reinsurance placement, marketing and other administrative duties. Underwrote package program which included WC, BA, GL, P & I, USL&H & MEL with large SIR. Also assisted in handling reinsurance on Timberman’s WC SIF.

NSC: Field marketing with underwriting authority. Represented two WC programs, the Timberman’s SIF & Legion Ins. Company.

2/93 – 6/94 AIG/LOUISIANA RISK SPECIALISTS, INC. (LEXINGTON INSURANCE COMPANY) New Orleans, LA

Casualty Manager (Manager of Underwriting Services)

Commercial Casualty underwriting, marketing, administrative duties. Products offered included General Liability, Umbrella, Excess Layers, Products Liability, Professional Liability, Medical Products Liability, Excess Workers’ Compensation & Excess Transportation.

Mainly chemical, energy, manufacturing, medical and professional risks.

9/90 – 2/93 SOVEREIGN FIRE & CASUALTY INSURANCE COMPANY Slidell, LA

Commercial Underwriting Manager

Developed Commercial Department from the ground up. Worked with actuaries and Department of Insurance personnel to achieve rate and form approval. Handled correspondence with LA Insurance Rating Commission, Property Insurance Association of Louisiana, Insurance Services Office and other regulatory bodies. Designed Commercial Auto, BOP, General Liability, Builders’ Risk, and Garage Liability programs, including underwriting guidelines, rates, coverages, forms, and marketing strategies. Set criteria for and recruited commercial lines producers.

10/87 – 9/90 AIG/NEW HAMPSHIRE INSURANCE COMPANY Baton Rouge, LA

Commercial Underwriter

Started part-time while in college, promoted to multi-Lline underwriter for states of LA, MS, AR & AL. Primarily Workers’ Compensation, Commercial Auto and General Liability, but including Umbrella, Property, Inland Marine, Professional Liability & Package. Supervised one underwriting assistant, clerical support from other departments. AIG closed this office in order to consolidate operations nationally. I was offered and declined a transfer.

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