Sales Associate Customer Service

JOSEPH W. EDWARDS

*** ********* **.

Waterford, MI 48327

Cell 248-***-****

**************@*****.***

PROFESSIONAL OBJECTIVE

A full time customer service position

EDUCATION

Masters in Social Work, September 2001 - December 2002

University of Michigan, Ann Arbor

Bachelor in General Studies, September 1996 - June 2000

University of Michigan, Ann Arbor

EMPLOYMENT

Playball Ink, 2022-2023

-Sales associate selling autographs

-Learned about the value of autographs and baseball cards

-Actively talked with customers about the value of autographs

Nordstrom, 2021-2022

-Sales associate in men’s department

-Created style boards for customer’s convenience

-Opened numerous Nordstrom credit cards

-In top percentage in sales among thirty sales associates

Kohl’s, 2020-2021

-Assisted customers in their search for merchandise

-Responsible for inventory control

Banana Republic Factory Store, 2020

-Greeted and controlled count of customers

-Actively worked on clothes recovery

-Assisted customers in finding the right fashion

-Utilized technology to assist customers

Walmart, 2018-2019

-Utilized register

-Worked in various departments

-Zoned different departments of the store

Centria, 2017-2018

-Practiced Applied Behavioral Analysis (ABA) Therapy with

children living on the autism spectrum, ages 3-12

-Successfully reduced aggressive and self-harming behaviors of children

-Created and submitted detailed progress reports and recommendations for improved therapy

Technicraft, Inc., 2011 – 2016

-Capitalized on experience in caseload management and interpersonal skills while handling clientele for family business

-Elevated outward facing business profile by writing brochures and editing technical material

-Assisted in office tasks such as record keeping, filing, and resource

management

Pontiac Osteopathic Hospital, 2007 - 2010

-Successfully reintegrated substance abuse clients back into community by securing housing and medical treatments

-Provided individual and family sessions with a clientele from diverse

backgrounds

-Led didactic and process-oriented groups to reduce risk of relapse,

address systems issues, and create a safe space for self-exploration

-Responsible for conducting thorough intake assessments

Lutheran Child and Family Services, 2004-2006

-Succeeded in keeping children in their home for the large majority of

caseloads

-Taught parenting skills and assisted clients in finding housing

Development Centers, 2003

-Coordinated with psychiatrist to determine DSM diagnosis

-Led individual sessions with a 50 client caseload

Banana Republic 2000

-Worked as sales associate

Sharper Image 1998

-In charge of stock department

Marshall Fields 1997

-Sales associate in shirt and tie department

Computer Skills: Microsoft Office- Word, Excel, PowerPoint, Outlook and Access

Volunteering: Detroit Goodfellows- Fundraising and advocacy for Detroit-area children, 1988 - present

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