Silvia Sama

ad1dhw@r.postjobfree.com

682-***-****/214-***-****

Dallas, TX

Agile Project Manager, Scrum Master and Technical Project Manager driven by information security, agile software delivery, continuous Integration and continuous delivery (CI/CD) and Teamwork when leading distributed teams across different time zones. Managed various e-commerce, e-services products on Oracle and Salesforce data migration to AWS cloud, Avalara sales tax and data refresh projects on a two-week, three weeks sprints in devops environment.

I am passionate about providing exceptional servant leadership, assisting teams to remove impediments and ensuring teams stay focused to achieve timely sprints/project goals. I am proficient in using Jira and confluence for tracking project, reviewing prioritized product backlog, and documenting. I also have a technical background working as an oracle database administrator.

Certification:

Certified Professional Scrum Master

SAFe Scrum Master (5.1) trained/experience

ITIL Experience

CompTia Security +

Oracle Certified Associate

Education:

Master’s Degree, Cybersecurity, Grand Canyon University, Phoenix, Arizona

Bachelor’s Degree, English and Computer Science, University of Douala, Douala, CMR

Skills:

Information Security

Software development life cycle (SDLC)

Servant leader/Agile Coach

Capacity planning

Team player

Conflict Resolution/Communication

Scrum events/project management/SAFe

Distributed systems

Tools:

Jira/confluence, ADO, SharePoint, Grid, ServiceNow (snow)11, Jira Roadmaps, Miro

PROFESSIONAL SKILLS

Technical Project Manager/Scrum Master – OCP – Portland, OR (Remote) June 2022 - May 2023

As technical project manager, I managed and successfully launched sales tax on e-commerce website with Avalara Tax. As Scrum Master I facilitated scrum ceremonies, managed Jira board, User stories, Team velocity, product backlog, prioritization coached team and team performance and triaged Service desk tickets

Managed technical enhancement and support projects by coordinating resources, capacity planning, scheduling activities, ensuring effective communication, and monitoring timelines and deliverables.

Collaboration with stakeholders to identify project plan, scope, risks, and expectations.

Scrum master for software development teams, removing impediments, collaborating with product owner for backlog prioritization, coach development team understand project plan, scope, and timelines.

Organized and facilitated daily stand-ups, backlog grooming, Sprint retrospectives, iteration planning, process improvement, increment review demos and facilitate other agile-related meetings using DevOps methodologies.

Performed Front-end user interface tasks focused on the design, look, and feel of the websites.

Gathered and documents functional and technical requirements, and maintain process documentation.

Analyzes and troubleshoots bugs and defects in the UI, in a TDD/BDD and Magento platform while partnering with other IT resources to prioritize and resolve them.

Coaching on agile best practices and agile methodologies for e-commerce/ e-service product management.

Tracks and communicates team velocity, sprint release progress and project deliverables.

Serves as liaison between technical and non-technical departments in data migration projects.

Proactively facilitates, supports, and mentors the daily efforts of regular staff as well as project stakeholders.

Tracks and escalate front-end user interface experience service desk requests to the next level of support.

Day to day queue management consisting of routing incoming Service desk support tickets.

Responsible for triaging and assigning service desk requests to appropriate tiers based on skill sets.

Managed product Backlog, prioritizing and establishing projects and business requirements for Sprints.

Scrum Master-Allstate Corporation - Irving, TX September 2019 – December2021

Project: worked as a scrum master for 2 distributed onshore and offshore teams of 4 Salesforce developers and QA’s responsible for doing data migration from on premise to AWS cloud in a hybrid environment..

Coached and mentored two distributed scrum teams to self-organize on a two-week sprint in TDD env.

Scheduled and facilitated agile sprint ceremonies for two distributed scrum teams (Backlog Grooming, Spring Planning, Retrospectives, Demo, and Daily Stand-Ups) across distributed systems.

Guided project team meetings sprint pre/planning,, daily scrum, sprint review and sprint retrospective.

Managed a project that added new features and digital enhancements to the client’s website.

Managed developers in an AWS cloud migration project, liaise with Oracle ADW team and tracked progress.

Managed developers working on a data migration/obfuscation project and tracked progress

Coached team to break down EPIC into smaller user stories to fit into the sprint goals delivered in a sprint.

Extracted and documented requirements; author user stories and acceptance criteria.

Promoted and coached team continuously to improve agile best practices and deliver timely sprint goals.

Facilitated meetings and assisted the product owner to ensure the product backlog is in good shape with user stories having clear definitions, roles descriptions and acceptance criteria.

Captured team metrics such as burn down chart and velocity and have them visible to all.

Build trust and empowerment and creativity using sound judgment and excellent communication skills.

Coached and promoted self-organization within the team and empowered team members to make important decision, estimate work done and improve collaboration.

Guided the team in establishing normalized estimates, and estimation of user stories and features.

Collaborate with other scrum masters (CoP) to improve the methodologies’ efficiency.

Collaboration with the product owner on backlog refinement, keeping backlog prioritized, and grooming user stories ready for upcoming sprints using DevOps methodologies.

Managed and reported on the status and the scope of the project scope, schedule, and resourcing.

Facilitate in release planning, and scheduling, by providing Scrum team statistics, identifying project dependencies, and forecasting velocity for E-commerce product management

Participated in scrum of scrums with scrum masters, finding effective ways to better support each other.

Scrum Master-Carrier Corporation - East Syracuse, NY July 2016 – Sept 2019

Project: worked as a scrum master for 2 distributed onshore and offshore teams of 6 Oracle developers and QA’s responsible for doing data migration from legacy platform to Oracle ERP OLTP and DWH environments.

Participated in sprint planning activities, daily stand ups, sprint reviews and retrospective.

Managed a project that added new features and digital enhancements to client website.

Participated in scrum of scrum with other scrum masters to go over dependencies, blockers, and risks.

Focused on developing more trusted and collaborative team environment where problems can be raised without fear of blame or being judged with a complete focus on problem resolution.

Proactively resolved impediment using a network of peers and escalate if required.

Helped teams implement changes, always available to team members at every giving time.

Ensured team focus on sprint commitment and quality deliverables at the end of each sprint.

Provided weekly reports on project status and team performance to stakeholders/executive team. Track sprint metrics such as burn down chart and velocity.

Partnered with the Product Owner with respect to grooming and maintaining the product backlog.

Work closely with the infrastructure and development teams to verify that business needs are fulfilled, and products are produced within specified budget, quality, and time

Managed both experienced and new agile teams, and facilitated multiple agile teams simultaneously.

Managed a project that migrated customer data from legacy platform to Oracle ERP.

Tracked project deliverables using Project Management tool (jira).

Collaborated with the team in scheduling work, including defect remediation and refactoring, guarding against the accumulation of technical debt

Managed developers in Oracle migration project for OLTP and DWH environments and tracked progress.

Coached Product Owner and team on backlog refinement and the prioritization of the user stories.

Managed and reported on the status and the scope of the project scope, schedule, and resourcing.

Managed external interference while helping the team improve and take responsibility for their actions.

Strong Problem-solving skills, excellent communication skills and a superb ability to multi-task.

Actively addresses blocking issues so that the team can remain focused on achieving objectives.

Communicate with management, stakeholders; protect the team from uncontrolled expansion of work.

Coached teams to establish normalized estimates and understand how to estimate user stories/Features.

Oracle Application Database Administrator -Reynolds American Inc. June 2013- June 2016

Involved in planning of hardware and storage requirements capacities for Dev, Test, QAT, Staging, and Production for scalable RAC database growth and performance. Supported, implemented, researched, tested and installed vendor and internally developed apps designed for business products.

Mined and migrated data using Splunk, supporting table feature and digital enhancements on website.

Setup application service connect strings, enabled and disabled application services while monitoring impact on database performance in distributed systems, application services and system upgrades.

Liaised with Metalink (Oracle Support) opened Service Request (SR) tickets and implemented vendor recommended solutions to resolve software problems and issues in OLTP and DWH environments.

Migrated customer data across different hybrid platforms using Splunk, RMAN and datapump.

Mentored junior Application Database Administrators on complex topics.

Acted as client advocate, ensuring smooth implementation into application architecture and database standards using both waterfall and agile methodologies.

Participated in logical data modeling processes for complex application database requirements and converted logical data models into physical data models for complex application databases.

Conducted root cause analysis on complex incidents and participated in the problem management discussions related to database and application incident tickets.

Wrote, updated SOP for standard Application DBA tasks in coordination with cross-functional teams.

Designed, tuned, maintained tables supporting features and digital enhancements on customer website.

Coordinated with RDMBS vendors and others to assist in the analysis and resolution of database problems, issues, software upgrades and end-of-life processes.

Conducted peer technical reviews for change management purposes and identified infrastructure-wide impact and exposure of patching and configuration changes.

Defined backup and recovery requirements and resumption strategies based on characteristics of the data, operational environment, and Recovery Time Objectives and Recovery Point Objectives.

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