Henri Madika

Houston, TX ***** 713-***-**** ad1dhs@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced Azure Cloud Administrator with over 5 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated Cloud professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

SKILLS

Servers expertise

Technical Analysis

Infrastructure planning

Hardware knowledge

Critical thinking

Excellent work ethic

Verbal and written communication

Responsible

Leadership

Multitasking abilities

Adaptability

Data Backups

User Support

Group Policy

WORK HISTORY

AZURE CLOUD ADMINISTRATOR 02/2021 to CURRENT

NextPath Career Partners Houston, TX

Provided Tier 1 IT support to non-technical internal users through desk side support services.

Created help desk tickets, troubleshot and resolved desktop issues.

Offered new customers training to reduce frustration and improve customer satisfaction.

Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Determined hardware and network system issues using proactive troubleshooting techniques.

Answered questions and provided information to customers about new software or hardware.

Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.

Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Documented all transactions and support interactions in system for future reference and addition to knowledge base.

Diagnosed and resolved hardware and software issues.

Analyzed network traffic and performance metrics to optimize system performance.

Maintained flexible schedule and responded to after-hours and weekend emergencies.

AZURE CLOUD ADMINISTRATOR 03/2021 to 12/2021

Atcc Manassas, VA

• Working as cloud administration on Microsoft Azure environments, involved in Azure AD Connect configuring virtual machines, Storage accounts and Azure resource groups.

• Experience with cloud computing and Virtualization

• Administrator Azure AD users, groups, and devices, and participate in migration between on-premises and Azure AD through AD connect.

• Experience with Microsoft 365 and office 365, including Teams,

• Hands on experience with Unix/Linux environment.

• Working experience with Git and GitHub repositories

• Administrator on physical server and virtual servers using virtualization

• Perform automation tasks in PowerShell, Azure CLI and JSON form ARM templates.

• Deployment of Virtual Machines to Virtual Networks using Azure portal or PowerShell.

Working Experience with Microsoft Azure Administrator like configuring availability sets, virtual machine scale set(VMSS) with load balancers, Virtual networks, network security group (NSG), Docker and Kubernetes.

•

• Configuration of Azure Virtual Networks, Subnets, DHCP, DNS, Network Security Groups, Load Balancers, Front door, Application Gateway, and Traffic manager.

• Provision, manage and monitor storage accounts.

• Ability to install Operating System on Servers and Devices

JUNIOR CITRIX ADMIN/SYSTEM ADMINISTRATOR 11/2019 to 01/2021

Veterans Evaluation Services Orlando, FL

Create and manage accounts in Active Directory; adding, modifying, and assisting with migration of user accounts, and Set up clients to Outlook/Exchange server.

Administrator on fax core server.

Experience with Microsoft Azure AD Administration, virtual machines storage account and resource groups.

Troubleshoot, identify, solve, and then document network and server problems.

Installation, Configuration, Administration and troubleshooting of SQL Server

Responsible for inventory management of IT hardware and maintenance of helpdesk software.

Install new/rebuild existing services and configure hardware, peripherals, services, settings, directories, storage etc.

In accordance with standards and project/operational requirements.

Responsible for deployment of ESET antivirus and virus monitoring.

Maintenance desktops, printer, scanners

Be on-call 24 hour’s day two weeks per month to answer off-hour calls and emails.

Answer help desk phones calls/emails and resolve issues in timely manner.

Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.

EDUCATION

No Degree Computer Science 05/2006

Baltimore County Community College, Baltimore, MD

CERTIFICATIONS

-Microsoft Azure Fundamentals (AZ-900) FFA88E-5N07E3

-Microsoft Azure Administrator Associate (AZ-104) K486DC-AA4CA0

Johns Hopkins University Employee training

- A+ Operating System Certification

- A+ Hardware Certification

- Network + Certification

- Security + Certification

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