Professional Resume

Phillip D. Keister

**** ***** *** ****

Greenfield, IN 46140

304-***-**** (Mobile)

Education

****-**** **** ******** **********

BS in Business Administration/Management

1986 West Virginia University

MS in Industrial Relations (24 hours completed of 36 required)

Continuing Education

PPAI (Promotional Products Association International) Over 100 hours of continuing education courses associated with Marketing, Sales and Customer Engagement (2003-2013)

ASI (Advertising Specialty Institute) Over 100 hours of continuing education courses associated with Marketing, Sales Management and web site experience.

Fork Lift and Order Picker Certification

Red Cross CPR

Red Cross Advanced First Aid

30 Hour OSHA General Industry Training

Yellow Belt Lean 6 Sigma

IFMA On line training

CSCP On line training in Supply Chain and Operation Management

Kaizen Level Two training

I possess both strong written and oral communication skills along with a good working knowledge of multiple current office based computer programs. My educational background and workforce experiences allow me to focus my efforts on workforce growth and development.

WORK HISTORY

Lester Sales Company

Indianapolis, Indiana

July 2018 to October 2023

Director of Operations: Responsible for all physical plant and logistic services at three facilities across a nine state Midwest Region. The facilities included a North American Distribution Center as well as regional warehouse operations in Indianapolis, IN and Pittsburgh, PA

Created a network of KPI’s to monitor on time performance and overall accuracy at our three warehouse locations

Revenue growth for warehousing operations grew 725% over a five year period.

Created a delivery service operation, which allowed us to partner with multiple manufacturers to deliver materials (just in time plan) within a 300 mile radius of Indianapolis, IN

Created an extensive safety manual for warehouse operations, which was formally included into the employee manual/handbook.

Customer satisfaction surveys from 2018 to 2023 indicated accuracy, on time delivery and customer engagement were all above 98.5%.

ST Regis Crystal

Markham, Ontario, Canada

July 2013 to July 2018

Vice President of Operations: Total Management and oversight of 80 employees engaged in all aspects of manufacture, assembly and decoration of a wide array of award and recognition designs. Some of our more notable designs included The Oscar Award, Golden Globes, Telly, Communicator, U Tube Silver Button Award, etc.

My role had a very strong focus on teaching/training employees for a wide variety of skills associated with multiple job tasks. I was directly involved in coordinating supply chain management functions as the vast majority of components for the award designs were produced at factories in China, India, Eastern Europe and multiple sites in North America.

Created a community outreach program which afforded employees many opportunities to work within the east side of Indianapolis to meet basic needs for the residents.

Created a comprehensive skills training and testing program which allowed us to create job skills classifications and establish pay grades for all plant employees.

Employee retention grew by over 35% during my five year period of leadership.

Both gross revenue and ROI grew by over 40% during the period of July 2013 to July 2018.

Moderne Glass Company

Aliquippa, Pennsylvania

May 1999 to May 2013

Director of Operations (1999-2003)

Vice-President of Sales/Marketing (2004-2013)

From 1999 to 2003 I was directly responsible for building both the internal and external support system for the Windsor Collection by Glass America. From customer service to all production support functions, we essentially created The Windsor Collection of award and recognition designs within the framework of Glass America

From 2004 to 2013 my focus was growing the sales of the Windsor Collection as well as developing partnerships with International Glass manufacturers including Arc International, JG Durand, Mikasa, Riedel Crystal, Natchmann, et al. During this period sales grew over 400% in a nine year period. For nine consecutive years we were a finalist in the ASI voting for Supplier of the Year for Award and Recognition Designs.

Employment Goals

In addition to the traditional work goals of creating business growth and increasing market share, my focus is to develop a workplace culture that the encourages the growth and development of the next generation of leaders.

Professional References

Mr. George Dury

Dury Investment Group

Indianapolis, Indiana

Mr. Rick Gill

President of Lester Sales

Indianapolis, Indiana

Ms. Lisa Beeson

Nursing Supervisor

Franciscan Health Indianapolis.