Murtuza Wahaaj

Cell phone # 1-847-***-****

Email: ad1dh9@r.postjobfree.com

OBJECTIVE: Seeking a challenging position as a Networks/Systems Professional where I

can utilize my skills to aid in the growth and success of the firm.

EDUCATION: Roosevelt University

Bachelor of Science in Network Computation and Security

Minor in Mathematics, Awarded in April 2011

CEH-V12 Training March 2023

EXPERIENCE:

ENGINEER SR ANALYST, AVP, CITI Group

March 2020 – Present, Irving, TX

●Responsible for a variety of engineering activities including the design, acquisition and development of hardware, software and network infrastructure in coordination with the Technology team. Ensure quality standards are being met within existing and planned frameworks.

●Contribute to the budgetary requirement definition for assigned product area, develop functional specifications, and create project plans and software release schedules

●Partner with business and development teams to identify engineering requirements and assist in defining application and system requirements and processes and maintain engineering relationships with the end user/client

●Ensure requirements/tasks from technology departments and/or end users are communicated to stakeholders

●Provide solutions and processes in accordance with audit initiatives and requirements and consult with Business Information Security officers (BISOs) and TISOs

●Assist with training activities and mentor junior team members

●Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

●Certify and create secure build for print devices and enable automated configuration deployment and assurance with Vendor Fleet Management Tools. Collaborate in roadmap discussions with Vendors Product and development SMEs to enhance product features, user experience and security.

●Evaluate, certify and manage Print Management software that enables Citi to control, manage and monitor the entire print environment and target to migrate to a Cloud/Saas model to leverage lower cost. Collaborate in roadmap discussions with Vendor Product and development SMEs to enhance product features, user experience and security.

●Establish a security framework for Print products to enhance security across Citi. This includes guidelines on remote printing, encryption, printer OS lockdown, wireless printing, capturing security logs, configuration assurance etc.

IT Engineer I, Walgreens Boots Alliance

March 2016 – February 2020, Mt. Prospect, IL

●Monitor a wide variety of information and network systems that include, but are not

limited to: telecommunication circuits, LAN/WAN systems, routers, switches, firewalls,

servers, storage, backup, operating systems and core critical applications.

●Recognize, identify, and prioritize incidents in accordance with business requirements,

organizational policies and operational impact.

●Provide timely response to all incidents, outages, and performance alerts. Categorize

issues for escalation to appropriate technical teams with proper documentation and

notifications.

●Responsible for managing service request and executing standard changes with minimal

supervision. Communicate, collaborate and act as a team player with others in order to

ensure continuity and coordination of services while executing these changes.

●Notify and engage third-party service providers of issues, outages, and remediation

status.

●Initiate incident management coordination by opening conference bridge, notifying

proper staff and management of major issues or outages, facilitating proper

communication with Service

●Desk staff, Technical Staff and manage outage communications.

●Coordinate with offshore staff for after-hours alerts and monitoring issues.

●Checkpoint and Fortinet Firewall monitoring, logs and policies.

●Tivoli Monitoring tools, nGenius, Smarts Network Monitoring (EMC), Zabbix, etc.

Security Analyst, Dell SecureWorks

May 2014 –March 2015, Lisle, IL

●Monitoring of clients IDS, IPS, firewall, DDoS mitigation, UTM, log

management, and other devices on Unix / Linux and Windows Operating Systems, etc.

●Performing highly detail-oriented work that involves performing security threat analysis

of various malware and web attacks, scheduling IDS signature platform updates and

working with clients to remediate security related issues based on operational needs.

●Bleeding-edge information security attacks and incident response situations on a daily

basis, as a Security Operations Center (SOC) Analyst within Dell SecureWorks’

Managed Security Services (MSS) division.

●Perform accurate and precise real-time analysis and correlation of logs/alerts from a

multitude of client devices with a focus on the determination of whether said events

constitute security incidents.

●Packet analysis tools (TCPdump, Wireshark, Ngrep, etc.)

●Identify client security breaches and act as a security advocate for a number of well-

established global enterprise clients.

●Well-known networking protocols and services (FTP, HTTP, SSH, SMB, LDAP, etc.)

● Exploits, vulnerabilities, network attacks.

●Analyze and assess security incidents and escalate to client resources or appropriate

internal teams for additional assistance.

●Manage all customer situations in a professional manner with emphasis on customer

satisfaction, handle clients' requests and questions received via phone, e-mail, or an

internal ticketing system in a timely and detail-oriented fashion in order to resolve a

multitude of information security related situations

Production Support Analyst, Blue Cross and Blue Shield IL

July 2013 – April 2014 Waukegan, IL

●Responsible for managing and controlling the processing of programs and peripheral equipment or software on the mainframe and/or distributed computer systems to ensure the highest levels of service and system availability are attained.

●Establishes production runs, ensuring that appropriate job control language, run

documentation and data files are available.

●Assist in job set-up, performs problem identification, escalation and resolution.

●Communicates status of operations to allow for immediate response to service

disruptions.

●Documents and verifies operations procedures and metrics.

●Tivoli Storage Manager client and server backup and recovery;

●Manage Tape libraries, physical or virtual

●Perform basic backup and recoveries;

●Troubleshoot basic operating system and network related issues;

●Handling Incident, Problem, and change control records;

●Proactively troubleshoot, identify, and resolve issues in the environment;

●Linux/Unix and Windows operating systems

●NAS NDMP backup and recovery process

●Tivoli Storage Manager, Tivoli Data Protection software.

Network/System Administrator, Roanoke Group Inc.,

November 2012 to February, 2013, Schaumburg, IL

●Maintaining the Infrastructure on Windows 2003 and Windows 2008 R2

●Monitoring Networks using SolarWinds Orion

●Updating /upgrading software applications, Server patches, etc.

●Monitoring/maintaining company mailbox (MS Exchange)

●User Management through Active Directory, Exchange Management Console

●Performing health check of the systems

●Maintaining Clusters, Network Load Balancers, IIS Servers, Backup Servers.

●Scheduling/Monitoring Backups

●Monitoring/maintaining Web Security and Email Security

●Updating and maintaining all IT documentations.

●Scanning networks for vulnerabilities with GFI Languard.

Products used: Symantec Endpoint Protection, Symantec Backup Exec, Windows XP, Windows 7 workstations, Windows NT Backup & Server 2008 Backups, Active Directory Management, MS Exchange 2007, 2010, Email Archiving products, Websense Email Security & Web Security, Cisco Unity(CUCM), VoIP, Fax over IP, Citrix, GFI Languard, etc.

Contractor, CSI Technologies.

April 2008 to Jan 2010, Elgin, IL

●Reading and understanding various engineering Blueprints

●Creating data from the Blueprints and recording in MS Excel

Contractor, Motorola Inc.

Oct 2003 to Dec 2006, Schaumburg, IL

●Assembled/Tested/Inspected/Customized different equipment’s

according to production quality/test standards. 5S+1

REFERENCES: References available upon request.

Available for Relocation & Travel

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