Project Manager Technical Support

Shawn Pifer

Project Manager

*******@***.*** • 208-***-****

LinkedIn URL • Belfair, WA 98528

Goal-oriented professional currently pursuing CAPM certification; innate ability to manage complex projects from inception to completion.

Proficient in leading and empowering cross-functional teams to achieve collective project goals and shared vision. Instrumental in liaising with stakeholders and management to define project budget, time, scope, and objectives in line with organizational goals. Expertise in troubleshooting / repair, interdepartmental collaboration, and training and mentoring. Capable of designing and implementing comprehensive security strategies to mitigate risks and reduce shrinkage in retail environments. Well-versed in compiling / maintaining documentation, completing design estimates, and meeting customer expectations. Quick-learner with strong interpersonal, task prioritizing, problem-solving, relationship-building, and organizational skills. Proven aptitude to thrive in remote working position.

Areas of Expertise

Project Coordination & Management

Budgeting & Forecasting

Stakeholder Engagement

Team Building & Leadership

Strategic Planning & Execution

Installation & Commissioning

Cross-team Collaboration

Training & Mentoring

Cost Control & Reduction

Professional Experience

Johnson Controls, Puyallup, WA 2021 – Present

Field Project Manager

Provide leadership in the execution of installation projects for various accounts at Johnson Controls, with budgets ranging from $50,000 to a substantial $1.3 million. Ensure all stakeholders remained informed regarding project scope, timeline, and budgetary constraints. Cultivate and maintain strong professional relationships with key stakeholders.

●Facilitated successful design estimates and project closeouts for Johnson Controls' second largest national account.

●Ensured overall project success by meeting customer expectations and adherence to installation requirements.

●Streamlined project management and tracking processes by developing and maintaining a Smartsheet system from scratch

Senior Field Service Technician 2018 – 2021

Assured optimal functionality through proficiency in repair and installation of Sensormatic equipment, while fostering culture of shared learning and continuous improvement. Ensured compliance with safety regulations and company policies during all service operations. Streamlined workflow by managing wide range of tasks.

●Ensured timely and efficient completion of tasks by coordinating installation processes.

●Enhanced overall team productivity by providing comprehensive technical support.

Field Service Technician, Boise, ID 2000 – 2018

Installed and configured new equipment and systems at client sites, while meeting specifications and function correctly. Conducted routine maintenance and troubleshoot to diagnose and fix issues with machinery or systems. Provided exceptional technical support and guidance to clients by explaining complex information in understandable way.

●Ensured smooth operation of equipment and minimized downtime by providing on-site technical support.

●Assured efficient on-site installations by supervising and scheduling with local install contractors.

Education

Electronics Technology U.S. Navy Electronics School,

Certification

CAPM Certification with the PMI Institute, Continued

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