Customer Service Bar Manager

JASPER BALLWEBER

Gallatin Gateway, MT

406-***-**** - ********@*****.***

PROFESSIONAL SUMMARY

Seasoned Bar Manager with a history of success in all areas of bar operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with a role in the Hospitality Industry.

SKILLS

● Front of the House and Customer Service Management

● Effective at anticipating and solving problems

● Professional manner in customer and colleague relationships, collaborative and diplomatic

● Bar Promotional Planning and detailed cocktail knowledge

● POS Terminal Operation

● Long-term supervisory experience in delegating assignments and tasks

● ServSafe Certified

WORK HISTORY

White Front Bar, Bar Manager, Philipsburg MT 05/2008 to 04/2023

● Closed out cash register and prepared cashier report at close of business.

● Kept alcoholic beverages well-stocked and organized to meet expected demands.

● Crafted special drinks and cocktails.

● Maintained high standards of customer service.

● Recruited, hired and trained staff on bar practices and customer service.

● Managed staff schedules and maintained adequate coverage for all shifts.

● Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

● Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

● Adjusted pricing for discounts and promotions to maximize profitability.

● Maintained effective supply levels by monitoring and reordering stock.

● Inspected equipment and machinery for proper working condition and for cleaning and repair.

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