Services Representative Customer

Carla mercedez

**** ****** ***

Bronx Ny *****

Cell 646-***-****

Email : ad1dfi@r.postjobfree.com

Summary of Qualifications

e Excellent communication and interpersonal skills

e Honest,reliable and productive

e Adapts easily to new concepts and responsibilities

e Product knowledge and problem solving

e Excellent in working in Microsoft word and PowerPoint

e Knowledge of basic Excel and Outlook

Experience

Walgreen Retail

September 2017- 2021

Customer Services Representative

e Greet and welcome all customers with a smile

e Determine the customer needs and engage with customers through conversation.

e Operate Cash register, Handling and processing currency and credit card transactions

e Handle Returns/complaints graciously and effectively.

e Receive and display product shipments on store retail shelves, ensuring the store is neat, clean

and organized throughout each business day.

e Maintain an accurate cash drawer of over a $5000 per shift

e Communicate openly and honestly with management team during each shift to ensure it ran

smoothly

e Answer telephones and give information to callers, take messages or transfer calls to appropriate

individuals.

e Monitored online orders, backorders in a timely fashion,

e Assist with inventory control, Track and ordered products that is low or out of stock

Starbucks Barista —- Manhattan, NY.

October 2021- 2023

e Provide on-the-job training, trained new employees in store policies and procedures

e Make individualized coffee recommendations and educate interested

customers on the sources and processes of the store's premium beans

e Sanitized coffee equipment multiple times during each shift;

consistently maintained store cleanliness

e Advanced technical competence in brewing methods Espresso, French press,

AeroPress, pour over, and cold brew

Ability to work well under pressure with high customer traffic

Taking initiative and working well independently

Attention and eye for detail

Flexible and works well with a team

Knowledge of health, safety, and hygiene in the retail environment

e Ability to multitask--juggling jobs such as taking orders, making drinks, ringing up customers and

answering product questions

Argo Tea Manager - Manhattan, NY.

February 2023 - Current

e Assists in ensuring a safe working environment throughout the facility for all employees.

e Responsible for the oversight of day-to-day activities of subordinates and assigns responsibility

for specific work or functional activities as directed by on-site management.

e Works with customers to ensure satisfaction in such areas as quality, service and problem

resolution.

e Responsible for orientation and training of employees.

e May perform other duties and responsibilities as assigned.

EDUCATION

Forsyth Satellite High school

Borough of Manhattan Community College August 2021-Present

Contact this candidate