DARRELL N HOUSER

Sales Professional

Very verbal, stimulating communicator. A fluent, lively, forceful talker, Sell ideas with assurance & intensity. Strong sense of urgency, initiative & competitive drive. Working with and through people in the process.

312-***-****

https://www.linkedin.com/in/darrell-nay-shawn-houser-21b39074/

ad1dei@r.postjobfree.com

Computers

Movies

Technology

Olive Harvey

01/96 – 12/98

Certifications CompTIA Security+, CompTIA A+

Napleton Hyundai Sales Representative 01/09 - Present

Assist customers through the buying process. Established policies & procedures. Product knowledge explaining features to customers. Provided new vehicles through established delivery process.

C. R. Management Property Manager 01/06–Present

Responsible for marketing vacancies to attract new tenants.

Placed advertisements to appeal to future residents. Screened & selected appropriate tenants. Scheduled maintenance & renovations.

Comcast Customer Account Executive 01/09–12/20

High-volume call environment, inbound calls to troubleshoot internet, cable television, & phone services excelling expectations to meet sales goals & providing an exceptional customer experience.

Sears Home Services Asset Protection Specialist 02/17 - 01/19

Maintained customer service records. Monitored factory recalls staying on top of changes. Planning for incoming replacement parts outgoing shipments of defective components.

Bank Of America Account Customer Service 10/2020 – 07/20/2023

Identifies client needs & solutions. Record data during client interactions accurately. Identifies & escalates through appropriate channels risk review, exception handling or further analysis. Reads frequent updates & learning materials, while on the call, & implements conversations with speed & accuracy. Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls.

Cloud PBX Salesforce Time Management Critical Thinking Accurate & detailed Avaya Software 50 WPM Typing Troubleshooting Computer Training Customer satisfaction Inventorying Computer maintenance & repair Proficient in MS Office

Computer Knowledge

Microsoft Word Excel PowerPoint Outlook Access OneNote

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