Customer Service Representative

Charles Patterson

Summary:

Highly skilled customer service representative with experience in technical support and telecommunications.

Excellent written and verbal communication skills.

Motivated, organized, and goal-oriented individual with a strong work ethic.

Skills:

Excellent time management and organizational skills

Strong attention to detail and accuracy

Strong analytical and problem-solving skills

Ability to work independently and as part of a team

Proficient in Microsoft Office Suite

Excellent written and verbal communication skills

Telecommunication

Customer service

Customer relationship management

Technical support

Work Experience:

Volkswagen Customer Care Call Center, Auburn Hills, MI June 2023 – Nov 2023

Customer Service Representative

Provide exceptional customer service to Volkswagen customers via phone and email

Address customer concerns and inquiries in a timely and efficient manner

Resolve technical and mechanical issues with Volkswagen vehicles

Collaborate with other departments to ensure customer satisfaction

Detroit Housing Commission Call Center, Detroit, MI January 2021 - May 2023

Customer Service Representative

Assisted tenants with inquiries regarding their leases, repairs, and maintenance

Maintained accurate records of tenant interactions and reported to supervisors

Followed up on open work orders and tenant complaints to ensure timely resolution

Coordinated with maintenance staff to schedule appointments with tenants

H&R Block, Detroit, MI August 2017 - May 2020

Telecommunications

Maintained customer-facing telecommunications equipment and software

Provided technical assistance to clients and employees

Managed telecommunications projects and ensured on-time completion

Prepared user manuals and trained clients on new systems

H&R Block, Troy, MI September 2011 - December 2016

Technical Support

Provided technical support to H&R Block software users

Assisted with software installation and troubleshooting

Assisted with data migration and tax preparation

Coordinated with other departments to ensure customer satisfaction

Education:

ITT Technical Institute

Associate of Applied Science in Information Technology

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