CubeSmart – **/**-**/**-**/**/**

Reservation specialist - Work from Home

Houston Tx- Listen to customers to understand their unique situation

• Become an expert in self-storage by renting storage spaces and managing the leasing process

• Take ownership of your store’s retail business

• Participate in operations activities such as keeping the property clean, performing lock checks, and showing units to potential customers

• Utilize our Point of Sales system (POS) to take payments, manage customer accounts, and maintain inventory

• Other duties as assigned.

Elevance Health –02/23-03/23 Customer Care Agent

Houston, TX November 2022 to Present

I thrive in a complex and collaborative environment where I take action and ownership to solve problems and lead change

•As a Customer Care Representative, I act as a trusted advisor and educator on health care related inquires

I guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.

Urgently –

Roadside Assistance –

Houston, TX February 2022 to September 2022 • Understand the development environment and philosophy.

Understand how our current Service Provider apps, portals, and system works.

• Understand the mission of the Service Provider systems

• Take over the development of the existing Service Provider portals, apps, and services.

• Extend the service provider portals and apps with the latest technology.

• Build features for Service Providers

• Involve in day-to-day challenges evolving in the service provider systems.. Monitor critical alerts and daily logs and own the analysis

• responsible for inducing myself towards maintaining the operability of the services, portals, apps in the production environment.

ASM Research – Tier 1 Technical

Support

Houston, TX March 2021 to February 2022

Process and assist claimants calling in for status updates for their unemployment insurance claims for the states of Maryland and Massachusetts.

The TJX Companies, Inc. - Merchandise Associate

Houston, TX-March2021 -November 2021

Cash handling

Environmental protection Stocking

Inventory

Merchandising product display Customer service

Time management

Crowd control

iQor - Customers Service

Representative Houston, TX

January 2020 to September 2020

Processing insurance claims for the Verizon wireless company. Upselling extended warranty products for Verizon for the company Verizon Wireless. Unsold extended warranty coverage for installation items.

Internal Revenue Service - Mail Clerk

Kansas City, MO February 2015 to June 2019

Opened and sorted tax documents for the tax season. Categorize tax documents by form and processed information into IRS database.

Education- :

Associates- in Allied Healthcare/

Massage Therapy/Holistic

- Kansas City, MO

April 2014 to June 2016

High school diploma –

General Education

Central Academy of Excellence - Kansas City, MO

August 2004 to May 2008

Skill’s -:

• Customer service (5 years)

• Client Scheduling

• Client Education

• Client Assessments

• MS Office

• Customer Service

• Retail Sales

• Cash Handling

• CPR Certified and OSHA Trained

• Technical Support •

• Management

• Quality Assurance

• Upselling

• Branding

• Marketing

• Writing Skills

• Budgeting

• Merchandising

Certifications and Licenses-

Food Handler Certification

CPR Certification

Birth Doula Certification

Present

Birth doula Postpartum doula

Contact this candidate