Technical Support Customer Service

Profile

Experienced business professional with strong focus in sales, technology,

marketing, customer service, staffing, scheduling, training, business to business solutions.

Experience

Genius, Apple Inc.; Syracuse, NY — Jun 2014 - Present I maintain customers’ trust in Apple as the skilled expert, troubleshooting and repairing products. As a Genius, I provide insightful advice and friendly hands on technical support to Apple customers in need. I quickly diagnose product issues on the spot, explaining situations with patience and empathy. It is my responsibility to educate fellow team members about products, while independently keeping my own technical skills up to date. Strong aptitude in acquiring skills and an eagerness to learn.

Family Room Specialist, Apple Inc.; — Syracuse, NY — Jun 2012 - Jun2014 As a Service Specialist it was my responsibility to help new owners get started and current ones get quick, efficient support-developing strong, positive relationships with Apple. On top of providing personal trainings, I assisted customers on the spot with technical support around iPhone, iPad and iPod. Showcased strong time management and decision quality skills to help Apple build and maintain strong relationships with customers.

Concierge/Specialist/Business, Apple Inc.; — Syracuse, NY — Jan 2008 - Jun 2012

Being the first point of contact, it was important to create the energy and excitement around Apple Products. Apple is dedicated to delivering a customer experience like no other and every day was an opportunity to turn another Apple Store visitor into a loyal Apple customer. Highly skilled in uncovering customers’ needs. Introducing Apple solutions to the consumer and the business owner. Main focus was building relationships with customers and offering advice and set up of new purchases. Generating leads and discovering through Briefings to be able to prepare and preset proposals for the business customer. Connected with customers over the phone or through in-store workshops and events. Strong personal and presentation skills. Assistant Manager, Famous Footwear; Syracuse, NY — Mar 2007 - Dec 2007 Store Manager, Nine West; Syracuse NY — May 1999 - Sept 2006 315-***-****

******@***.***

107 Rugby Road

Syracuse, NY

13206

JESAL GOHIL

Education

Onondaga Community College — Associates in Architectural Technologies 1996-1998

Three semesters worth of coursework completed.

Certifications

iOS Certification June 2012, Syracuse NY

Mac Certification June 2014, Atlanta, Ga

References

Upon Request

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