Customer Service Representative

ARMANDO PEREZ

Rancho Cucamonga

CA.*****

E:

P:

A:

*****.*******@*****.***

909-***-****

PROFESSIONAL SUMMARY

WORK HISTORY

Proactive and hardworking individual focused on continuous operational improvement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills.

Ontario, CA 09/2022 - Current

Oshea’s Delivery Services - Lead Box Truck Driver/Customer Service Representative

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Determined quickest and safest routes for delivery by using effective planning and organizational skills.

• Loaded truck and properly secured items to prevent damage for deliveries. Ontario, CA 03/2020 - 09/2022

San Bernardino, CA 09/2016

EastPoint Sports - Print Operations Supervisor

The Art Institute of CA

Bachelor of Science:

Graphic Design

Rancho Cucamonga

CA. 01/2011

San Joaquin Valley College

Associate of Science:

Clinical Medical Assistance

• Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.

• Evaluated team member performance and productivity, provided feedback and implemented corrective actions

• Hired, managed, developed and trained staff. Motivated and trained employees to maximize team productivity.

Rancho Cucamonga, CA 01/2016 - 02/2020

PrintB3 - Print Operators

• Operated multiple machines simultaneously to meet production requirements.

• Followed detailed instructions to operate machines with accuracy and produce quality products.

• Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

• Set up and adjusted equipment and properly configured machines for daily operation.

SKILLS

EDUCATION

• Staff Supervision

• Project Management

• Performance Monitoring

• Team Training

• Project Planning

• Troubleshooting

• Digital Print

• Call Center Operations

• Appointment Scheduling

Contact this candidate