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Customer Service Call Center

Location:
Bismarck, ND
Posted:
November 22, 2023

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Resume:

EMPLOYMENT EXPERIENCE

**/**** - ******* - ******** ****** Annex

Postal Clerk/Dispatcher

·Verify postage on parcels and letters.

·Provide guidance and answer questions for customers.

·Sort incoming mail for further distribution.

·Operate and maintain accuracy flow of sorting machinery.

·facilitate carrier truck and truck loading traffic timely per schedule, and as needed

·Communicate dispatch information via various technologies, and in person with official personnel

Dispatch

·Maintain and update carrier truck time and load information into USPS system

·Process and prep Express, and specific route mail prior to carrier departure Dispatch

·Facilitate carrier truck and truck loading traffic timely per schedule, and as needed

·Communicate dispatch information via various technologies, and in person with official personnel

·Maintain and update carrier truck time and load information into USPS system

·Process and prep Express, and specific route mail prior to carrier departure

Intern (Paid)

Earth Data Science Corps. - Boulder, CO

May 2021 to August 08, 2021

05/2021 to 08/2021 - Earth Data Science Corps. - Boulder, CO/ UTTC remote collab

Intern

·Remotely attended and participated in paid ($6000 total) internship cohort comprised students from the Metropolitan State University of Denver, Oglala Lakota College, United Tribes Technical College, and the University of Colorado - Boulder.

·Participation included learning and executing Python code in relation to program goals: Tabular Data, Vector and Spatial Data, Time Series.

·Applying python coding skills to extract and express data for each college unique group presentation

·All participants in group presentation had some responsibility to define and organize presentation and were assigned data groups to code using their learned python skills to embed their findings in the final presentation

01/06/2020– 03/06/2020 (reception office duties: furloughed due to COVID - 19) Spherion Staffing

· maintained quality reception/front desk experience at 2 separate locations,

·coverage for personnel leave on short notice.

·Office, customer service and mailing duties specific to business

10/06/2016 - 09/27/2019 call center relocated to a different location ND State contract employee

Provider Relations Specialist

· claim call center staff

·Contract employment for the State of North Dakota

·Professional Customer service

·Understanding of medical billing with ICD 9 and ICD10 medical codes for billing

July 2016 - 10/05/2016 (transitioned to ND State employment) Spherion Staffing

Provider Relations Specialist

·Medicaid claim call center staff

·Contract employment for the State of North Dakota

·Professional Customer service

·Understanding of medical billing with ICD 9 and ICD10 medical codes for billing

·Initiated contact with public to provide information & petition access for ballot agenda

·Customer service and confidentiality skills concerning all aspects of the campaign

November 2014 - December 2015 St. Alexius Medical Center

Provider Data Specialist

·Process provider credentialing for reimbursement

·Basic office duties, communicates professionally to accomplish credentialing by a variety of venues

July 2014 - October 2014 Loxa Beauty, Indianapolis, IN

Office Manager

·Processed payroll using e-mail, Excel, scanning and transmitting to corporate via e-mail

·Processed to completion approximately $500,000 in payroll backlog while executing basic office duties Relocated to Bismarck, North Dakota

12/03/12 - 06/2014 Office Team - Indianapolis, IN

Customer Service Consultant

(This could use some job duties or assignments to explain what you did)

03/2007 to 5/2011 Affiliated Computer Services - Indianapolis, IN

Eligibility Specialist/Public Assistant Caseworker

·Same duties as position below

·Referred applications to state worker for authorization

01/2005 to 02/2007 Affiliated Computer Services - Indianapolis, IN

Public Assistant Caseworker

·FSSA State of Indiana (ability to authorize benefits) - Indianapolis, IN

·Above position privatized by Indiana Governor

05/2002 to 04/2003 Indiana State Museum, Indianapolis, IN

Assistant Gallery Manager and Guest Services

·(Needs some explanation or list of duties)

EDUCATION & CERTIFICATIONS

Associate degree (May 2022) Computer Information Systems, United Tribes Technical College (UTTC) Bismarck, ND overall GPA 3.8

Indiana University at South Bend, BA, History and Political Science.

Desktop Publishing Certificate IUPUI ITT Center

Technical Writing class, The Writer’s Center of Indiana

Excel 2010 Workshops IUPUI ITT Center



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