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Customer Service Property Damage

Location:
Lithonia, GA
Posted:
November 22, 2023

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Resume:

Damien Webb

**** ***** ****, ***** ******** GA, *0088

ad1dag@r.postjobfree.com

404-***-****

Objective: Dedicated and experienced Property Adjuster with a strong background in assessing property damage, negotiating settlements, and providing exceptional customer service. Seeking to contribute my expertise and skills to a reputable insurance company to assist clients in resolving property claims efficiently and fairly. Professional Experience:

Auto Arbitrator: Cox automotive Atlanta, GA

Claims Adjuster Trainee: Wiltco adjuster services. Atlanta, GA. 6-23/ Present Inspection specialist :Crawford Inspections( We go look).Atlanta GA. 6-23/ Present Warranty inspector: The Best Claims Solutions. Atlanta GA 8-23/ Present Property Adjuster :Alacrity Solutions ( Storm Deployment) Alabama 4-23/5-23 Responsibilities:

● Conduct thorough investigations of property damage claims, including site visits, interviews, and evidence collection.

● Analyze policyholder coverage and interpret insurance policies to determine claim validity.

● Assess property damage and calculate the cost of repairs or replacements, considering materials, labor, and local market rates.

● Communicate and negotiate with policyholders, contractors, and other involved parties to reach fair and timely settlements.

● Prepare detailed claim reports, including photographs, estimates, and supporting documents, for submission to the claims department.

● Ensure compliance with company policies, industry regulations, and ethical standards in claims handling.

● Collaborate with legal teams when necessary, especially in cases involving fraud or complex legal issues.

● Provide exceptional customer service by addressing policyholder concerns and inquiries promptly and professionally.

● Maintain accurate records of claims, expenses, and settlements in the company's database.

● Assisted senior adjusters in investigating property damage claims and learning claims processing procedures.

Education:

Associate of recording arts and technology : Full Sail University, Winter Park FL. Skills:

● Property damage assessment

● Claims investigation and analysis

● Policy interpretation

● Negotiation and settlement

● Customer service

● Documentation and reporting

● Insurance regulations and compliance

● Microsoft Office Suite

● Time management and organization

● Itel Mobile

Certifications:

● Georgia Adjusters license

● Xactimate Level 2

● State Farm Property

● State Farm Auto

● TWIA

● LCPIC

● Liberty Mutual/Safeco

References: Available upon request.



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