Timmy Nguyen

**** **** **** ***

Riverside, CA **503

951-***-****

myjoblt67@ gmail.com

Yaamava Resort and Casino Highland, CA

VIP Concierge Services 11/2020 - 10/2022

● Responsible for Guest Memberships card, Reservations and Knowledgeable of all monthly Promotional programs and games .

● Presented professionalism to team members and guests.

● Provided excellent guest's services and assisted guests with any questions or concerns.

● Proficiency Microsoft PowerPoint and Outlook.

Pho Express International Pomona & Riverside, CA

Manager 01/2009 - 03/2019

● Responsible for Daily Operations;

Employees Scheduled, Inventoried, Advertised, Recipes and monthly Budgeted.

● Compliance and Maintained the high standard excellence on grade "A" which is required by the County Health Department.

San Bernardino Mitsubishi. San Bernardino, CA

Sales Manager 01/2001 - 08/2008

● Responsible for training; sales techniques, 5 points Work-Around, Products Knowledge, Customers follow up, salesman monthly Goals setting and closing deals.

● Capable and Responsible for appraising all used vehicles trade-in.

● Knowledgeable all finance, rates and Inventories.

● Maintained 100% customers Satisfaction to the highest level of excellence. Anaheim Mitsubishi. Anaheim, CA

Sales Manager 03/1997 - 12/2000

● Responsible for Training; Sales Techniques, 5 Points walk-around, Products Knowledge, Customers following-up, and closing deals.

● Ability hands-on Customer Complaints and Maintained 100% Customer Satisfaction. DeVry Institute of Technology Industry, CA

Bachelor Degree 10/1988 - 11/1991

Business Operations of Management

Skills

● Great experience with Customer Services, Customers following up, Customer retention programs and Knowledgeable finances and rates.

● Ability to Negotiate, Making Sales, Sales Training, Closing Deals and Managing a Team.

● Proficiency Microsoft PowerPoint and Outlook.

● Bilingual; fluent in Vietnamese.

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