Project Coordinator Customer Service

Annie Augustin

347-***-**** *************@******.*** Spring Valley, NY LinkedIn

PROFESSIONAL SUMMARY:

Attentive Project Coordinator and Detail Specialist with experience in Automotive Industry. Skilled in time management, communication, and detail oriented. Adept at meeting stringent quality standards for data accuracy and completeness. Seeking to transition my skills to the technology field and contribute to a company's success through my attention to detail and ability to analyze complex information at a dynamic and innovative technology company that values efficiency, precision, and accuracy in their data management processes.

SKILLS:

Soft Skills: Project Management, Analytical, Creativity, Active Listening, Customer Service. Technical Proficiencies: Word, Excel, Operating Systems, Agile Methodologies, Data Analysis. Tools: Jira, Miro, Confluence Microsoft Suite, Google Workspace

PROFESSIONAL CERTIFICATIONS:

●Professional Scrum Master (PSM 1) - Scrum.org

●ICP Certified Professional - ICAgile

PROFESSIONAL EXPERIENCE:

Business Analyst June 2023 – Present

Pay Park

●Conducted research, market studies in order to understand industry trends, customer demands and competitive landscape in order to develop a project that would succeed in the market.

●Encouraging collaboration and teamwork, where peers felt comfortable to share ideas aided in the team meeting scrum roles 80% of the time.

●Providing clear goals and objectives by communicating the team objectives, this clarity improved teams performance by 10%.

●By identifying repetitive and time-consuming tasks, we implemented solutions that streamlined these processes, reducing efforts on inefficiencies freeing up team members to focus on more value-added activities.

●Identifying the most critical tasks at hand, I prioritize them based on urgency, impact, and dependencies. This helps me allocate my time and resources effectively.

● I engage in active communication, in collecting product requirements and incorporating feedback from stakeholders to ensure the development process aligns with their needs.

●Used JIRA and Confluence for Sprint planning, progress tracking and documentation

●By conducting post-project analyses or retrospective evaluations, these activities contribute significantly to enhancing overall operational efficiency and team productivity by 15%.

●Using Jira gathered requirements and prioritized the requirements list by coordinating with the senior PM

●Keeping track of current market trends helped in identifying emerging technologies, customer preferences, of competitors in the market provided insights on how to position our product uniquely and differentiate it from others.

Project Coordinator/ Detail Specialist June 2022 – Present

DriveShop NY

●Facilitated project requirements and signoffs; developed and maintained project documentation.

●● Tracked and reported project and budget status, identified project/production issues and identified

●resources to provide solutions or escalates to avoid project delays.

●● Created/maintained sub-sites for assigned projects.

●● Scheduled and coordinated problem reviews and follows up on assigned actions

●● Coordinated 1st Day start information for new resources

●Task at hand was to effectively communicate with consumers to ensure products were delivered in a timely manner.

●I initiate clear and effective communication with other departments or teams to understand their goals, requirements, and priorities. This allowed me to successfully provide a seamless transaction between departments.

●My approach to problem-solving involves a systematic and logical process that helps identify the root cause of the problem and find it effective.

● I emphasize the importance of active listening within my team. I create a safe and supportive environment where team members feel comfortable sharing their thoughts, ideas, and concerns openly.

To track progress and offer timely feedback, I implemented a regular monitoring system. This involved scheduled check-ins, progress reviews, and objective performance metrics.

Coordinator Feb.2020 – June.2022

The New York Foundling Hospital

Acted as a liaison between the business users and technical teams to build applications based on the

business requirements - provided a single point of contact for user communication (managed issue

tracking, prioritization and resolution).

●Maintain accurate records of individual progress, goals, and incidents. They complete required documentation, such as daily logs, incident reports, and progress notes.

●As a direct support professional, I worked closely with a diverse range of professionals, including doctors, therapists, and educators. By collaborating effectively with these professionals, I ensured that the individuals received comprehensive and coordinated care, tailored to their unique needs.

●Overall, my work as a direct support professional directly impacted the success of the organization, project, or team by enhancing the quality of care, promoting independence and self-empowerment, facilitating effective communication, collaborating with multidisciplinary teams, and promoting a positive and inclusive environment.

●Once I have a good understanding of the problem within the team, I brainstorm and generate a range of potential solutions. This involves thinking creatively, considering both conventional and unconventional approaches.I carefully assess each potential solution based on its feasibility, effectiveness, and potential impact.

●We analyze it to identify patterns, trends, and possible causes of certain behaviors or outcomes. This involves looking for correlations, factors that may be influencing the individual's progress, and any gaps in their current support plan or strategies.

EDUCATION:

B.A. in Communications June 2024

Rockland Community College

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