Yasmine Rico

210-***-**** ad1czg@r.postjobfree.com LinkedIn/YasmineRico GitHub/YasmineRico

I bring extensive leadership experience and a strong commitment to collaborative teamwork, rapid learning, and continuous improvement in the field of client-level information technology support. Throughout my career, I have consistently demonstrated my ability to excel as a team player, quickly adapt to new challenges, and proactively seek opportunities for enhancement and innovation.

Professional Experience

Diligent Consulting Inc - JBSA Lackland, Texas

Software Developer / Nov 2022 - August 2023

● Conducted code reviews, ensuring adherence to coding standards and best practices.

● Provided technical support and troubleshooting to clients, ensuring timely resolution of software issues.

● Created and maintained a knowledge base for software development best practices and troubleshooting guides.

● Collaborated with clients to identify software needs and provide customized solutions. USAF - Ft. Sam Houston, TX

HelpDesk Supervisor / Oct 2020 - Jun 2021

● Developed and implemented a comprehensive training program for new help desk team members.

● Evaluated team performance, providing ongoing feedback and coaching for improvement.

● Collaborated with Army Network Engineers to identify and resolve IT software/hardware issues.

● Oversaw maintenance and updates of the help desk ticketing system for accurate reporting. USAF- Andrews AFB, MD

Executive Communications Support Technician / Mar 2019 - Sept 2020

● Specialized in BlackBerry UEM iOS configuration for 85 iOS devices, providing 24/7 reachback capabilities.

● Designed an equipment tracking system managing $118K in IT assets, modernizing critical IT policies.

● Coordinated with military leaders to identify and prioritize IT equipment needs for executive-level end-users. USAF - Andrews AFB, MD

Radio Operator / Dec 2016 - Mar 2019

● Received "Outstanding" rating recognition six times from the Chairman of the Joint Chiefs of Staff.

● Delivered High-Frequency Nuclear Command Control and Communication to U.S. civilian and military leaders.

● Validated six High-Frequency links for a $1 billion NASA space observer mission, contributing to an outstanding Wing award in 2018.

Education

Codeup

Certificate of Completion

Jan 2022 - Jul 2022

A fully-immersive, project-based, and intensive 22-week Full-Stack Java Career Accelerator that provides students with 670 hours of expert instruction in software development CompTIA Security+

Certificate of Completion

Nov 2016 - Nov 2025

Community College of the Air Force

Information Systems Technology

Associate of Applied Science Degree

Jul 2016- Jul 2020

University of Maryland University College

Apr 2015 - Present

Completed 72 hours towards double major in Computer Networks and Cybersecurity and Software Development

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