Customer Service Security Training
Resume:
ORONDE V. GAMBLE
Chicago, IL **617
************@*****.***
SUMMARY
Dependable, enthusiastic worker with the training and knowledge in Security with at least 8 years of experience securing various high-security establishments such as airports and a network television station. Dedicated to achieving high-quality results.
EDUCATION
License:
PERC (Permanent Employee Registration Card)
Illinois Department of Financial & Professional Regulation – State of Illinois
License # 129.164396
Expiration Date: 05/31/2024
Certificate:
20 Hour Unarmed Basic Security Training
Security Training Center – Chicago, IL
College:
General Studies
Olive-Harvey Community College – Chicago, IL
Diploma:
Paul L. Robeson High School – Chicago, IL
SUMMARY OF QUALIFICATIONS
Security —
Screened airport passengers and monitored X-Ray machines for weapons and contraband in luggage at Raleigh-Durham Airport in Morrisville, NC
Monitored the airport transit system and directed passengers through out O’Hare Airport in Chicago, IL
Monitored CCTV (Closed-Circuit Television) and checked Identification from employees and guests at ABC Network in Chicago, IL
Customer Service —
Efficiently answered customer questions about culinary Costco products to increase company sales and help reach day-to-day and long-term goals
Maintained detailed knowledge of store to provide customers with directions to various products
Offered customers personalized advice on various products
Utilized excellent interpersonal communication skills to develop lasting professional relationships with customers which created loyalty and promoted continued business
Operational Enhancement/Strategic Planning —
Set up product sampling and demonstration tables/stands in visually pleasing manner to attract customers
Implemented best policies, practices and procedures to enhance workflow processes
Strictly adhered to food handling and safety regulations when sampling food products
Regularly recorded and developed reports on demonstration-related information such as how many customers approached and asked questions
Utilized strategic sales points/pitches to increase product sales resulting in increased company profits
Communicated with team members to understand best practices to maximize traffic to product sampling
Contact this candidate