Transformational Change/Digital Change Management

Patricia Ellen Sheehan, SPC, PMP, PROSCI

******@*****.*** • 353(87)150-1603 • www.linkedin.com/in/sheehanchangeagile Enterprise Organizational Transformation Consultant Change leader driving new ways of working across global teams that accelerates innovation, operational excellence, program delivery and employee engagement. A valued member of leadership adept at developing and scaling best practices, new ways of working and business performance. A strategic, holistic thinker skilled in leading by influence, coaching teams to new levels and creating programs that sustain new capabilities and foster cross functional collaboration. Blends deep subject matter knowledge with business savvy and engaging interpersonal style to deliver high business value. Areas of Expertise

Communication Design and Delivery Corporate Social Media Engagement Change Management Frameworks Virtual Learning Workshops Training Design and Implementation Global Program Delivery Global Program Team Delivery Large and Small Group Facilitation Agile Methodology at Scale Leadership and Team Coaching User Adoption Strategies Executive Presentations

Vision, and Strategy Roadmaps Qualitative and Quantitative Research Professional Experience With Global Biologics Technology Teams MARKETLINK, LLC. Transformation consulting advancing digital and agile structures, processes and leadership. 1993 - Present Consulting with organization agility with organizations interested in beginning the transformation to Agile ways of working. ASTRAZENECA – Global, innovation-driven biopharmaceutical company headquartered in Cambridge, England. Continued advancement in global positions based out of Gaithersburg, Maryland, USA for AstraZeneca and its subsidiary, MedImmune, LLC. DIRECTOR, AGILE CENTER OF EXCELLENCE April 2019 - August 2021 AGILE COACH and CHANGE LEAD, AGILE TRANSFORMATION TEAM April 2015 - March 2019 CHANGE AND LEAN LEAD GLOBAL COMMERCIAL IT Sept 2014 - March 2015 Successful Agile and change management initiatives across the enterprise that engage senior leaders and create high-impact professional development programs for technical teams. Trained training +3600 AZ team members, designed and implemented key programs to scale Agile ways of working for global AZ organization:

Produced Agile Learning Week sponsored by AZ Chief Digital Officer/CIO 14 virtual sessions with eight industry experts attended by 2452 AZ Agile teams and leaders. Video assets deployed to digital learning hub.

Implemented Best Practice Agile Framework focused on continuous improvement using Lean Agile Intelligence Assessment(LAI) as a common assessment tool.

With senior AZ sponsorship launched Agile Leadership Cohort for AZ to embed consistent leadership knowledge and practice among senior program directors and accelerate their Agile leadership and coaching capabilities.

Created Access Agile Talent program to recruit, and align new Agile hires with AZ Agile ways of working.

Coached AZ Commercial leaders and teams that resulted in accelerating implementation of AZ 360 Patient Journey program by seven months.

Guided AZ manufacturing team in Agile ways of working, cutting program delivery time from 12 months to 10 weeks.Designed and implemented Agile Boot camp for AZ Agile Global Tech Centers developing 15 new Agile Coaches.

LEAN/AGILE CHANGE LEAD GLOBAL COMMERCIAL IT (AstraZeneca) Sept 2014 - March 2015 Supported development of new operating model and successfully initiated Lean/Agile and change management practices across the organization that engaged senior leaders and and their teams for technical teams. MEDIMMUNE, LLC. – Global biologics medications discovery pipeline of AstraZeneca. Gaithersburg, MD, USA DIRECTOR, CHANGE MANAGEMENT and LEADERSHIP DEVELOPMENT, IT. July 2011 – Sept 2014 Recognized for building organizational capability and high-performing teams, strengthening leadership that improved successful delivery of projects and programs

Built project change and adoption work stream for Project Management Office (PMO). Managed change work stream of 23 high-profile multimillion-dollar projects in R&D, operations, commercial and general administration. Improved sponsor acceptance and user adoption for programs by as much as 70%.

Advised senior leadership in the adoption of new operating model. improved employee engagement from 71% to 91%, and internal customer satisfaction from 51% to 89% with operating model implementation.

Realigned IT training program achieved first-time Balanced Scorecard objective within 90 days.

Led companywide migration to the cloud with Microsoft Office 365, establishing corporate benchmark for velocity migration in record ten days and earning 85% positive customer response.

Honored by leadership with Director’s Award for design and facilitation of internal leadership program, one element of a collaborative effort with Human Resource team to deliver an integrated people plan. Early Career in Corporate Marketing, Sales Operations and Consulting MARKETLINK, INC. – Global change and communication consulting company. Frederick, MD. USA FOUNDER AND PRINCIPAL CONSULTANT 1993 – Present

Collaborated with executives to define organizational strategy and develop new capabilities for driving profitable growth. Drove program implementations; educated, coached and led teams. Project Highlights:

Children’s National Medical Center: Qualitative research focused on parent interactions to enhance quality of care for children. Implementation of findings led to improved service excellence scores from 42% to 74%.

National Institute of Health (NIH), Housing and Urban Development (HUD) and the Alcohol Tobacco and Firearms

(ATF): Organizational development assessment, analysis, and performance coaching and training.

International Relief and Development (IRD): Performance management training, corporate retreat design and facilitation, project management risk assessment.

McArdle Printing (Bloomberg): Sales effectiveness strategy to reposition as digital communications agency. New business in digital communication grew 35% within 12 months.

Fitzgerald Auto Malls: Process management to support achievement of ISO 9000 certification and development of Baldrige process-based management. Net promoter scores rose from 72% to 91% after implementation. UNDERGRADUATE MARKETING DIRECTOR

Towson University - (Maryland state university) Engaged faculty and students in new marketing approach resulting in Increased student applications +30% each year for four years along with GPA AND SAT scores of applicants.

PROCESS IMPROVEMENT TEAM LEAD

Maritz Corporation – Coached and developed internal process improvement teams for General Motors, Chrysler and Lincoln Mercury using process and Six Sigma tools. Delivered 23% improvement in customer service scores. CORPORATE SALES AND MARKETING

BMW of North America – Developed and implemented strategic brand marketing plans for ten regional markets. Vehicle test drives rose 21%. Led regional team to improve customer service r (CSI) from last to first place in US.

Ford Motor Company – Promoted based on outstanding performance and business results. Improved Red Carpet Leasing to #1 in US. Honored as Top Field Manager for seven consecutive quarters for district performance. Education

JOHNS HOPKINS UNIVERSITY, Baltimore, MD, MS, Organization Development and Strategic Human Resources Certificate, Risk Communication

UNIVERSITY OF NOTRE DAME, Notre Dame, IN, BA, Political Science Professional Certifications

PMP Project Management Certification (PMP) SAFe Agile Program Consultant (SPC) ( retired) PROSCI Change Management Product Owner Certification, Scrum Alliance SAFE Scrum Master Certification 360 Coaching Assessments LVI and Skillscope

Agility Labs Strategic Doing Practitioner Certified Practitioner/Failitator, Industry and Thought Leadership

GUEST LECTURER: Managing Change in Large Organizations, Spring 2014 Purdue University, Krannert School of Management – Organizational Change. MBA Program, CONFERENCE PRESENTER Agile Alliance World Conference, Summer 2015 Cultural Transformation: Leveraging Culture and Social Movement to Foster Agile Adoption. CONFERENCE PRESENTER Scaled Agile Conference, Fall, 2016 Transformation at Scale: An Approach to Agile Adoption in a Large, Complex Organization Education

JOHNS HOPKINS UNIVERSITY, Baltimore, MD, MS, Organization Development and Strategic Human Resources Certificate, Risk Communication

UNIVERSITY OF NOTRE DAME, Notre Dame, IN, BA, Political Science, Ma7 Professional Certifications

PMP Project Management Certification (PMP) SAFe Agile Program Consultant (SPC) PROSCI Change Management Product Owner Certification, Scrum Alliance SAFE Scrum Master Certification 360 Coaching Assessments LVI and Skillscope

Agility Labs Strategic Doing Practitioner Certified Practitioner/Failitator Industry and Thought Leadership

GUEST LECTURER: Managing Change in Large Organizations Purdue University, Krannert School of Management – Organizational Change. MBA Program, Spring 2014 CONFERENCE PRESENTER: Cultural Transformation: Leveraging Culture and Social MovementTheory to Foster Agile Adoption. “Agile is Caught Not Taught.” Agile Alliance Conference, July 28, 2016

CONFERENCE PRESENTER: Transformation at Scale: An Approach to Agile Adoption in a Large, Complex Organization. SAFe Summit, October 26, 2016