MAYURA K R

No.*, Calcutta Street, Mobile: +63-977-****-***

Merville Park, Merville Email: ad1ctv@r.postjobfree.com

Paranaque 1700

Career Objective

To be a dedicated, sincere and loyal employee in a Reputed Organization

Summary of work Experience

Currently working as APAC technical support Associate at Abbott Rapid Diagnostics, Taguig, Manila since August 2019

Worked as Customer Support Assistant at M/s Pacific Sea BPO Services Ltd, Makati, Manila from February 2017 to August 2019

Worked as Hindi Sales Consultant for M/s S & L Service Incorporation, Ortigas, Manila from February 2016 to January 2017

Worked with Presidency School, Bangalore, India as Kindergarten Teacher from May 2010 to July 2014

Worked with Sri Sri Ravishankar Balmandir, Bangalore, India as Pre-school teacher from June 2009 to May 2010

Worked as a pre-school teacher at Euro Kids, Bangalore, India from October 2006 to April 2009.

Worked as Customer Support Executive with M/s Citibank Shelters, India from November 99 to January 2002.

Worked as Customer Support Executive with M/s V Guard Stabilizers, Mysore, India from September 94 to January 96.

Education

Bachelors of Science (Electronics) from Mysore University in April 1994.

Intensive Certificate course (6 months) in creative teaching for teaching at all levels from Academy for creative teaching in 2013.

Completed a 1 year diploma in Early Childhood and Education course from Global Academy in 2015.

Additional skills

Undergone an intensive training in JAVA 1.2 covering in depth OOPS concepts, objects & classes, GUI, Layout, Applets, HTML & Threads.

Work Experience

M/s Abbott Rapid Diagnostics (since August 2019)

Abbott Rapid Diagnostics is an American multinational medical devices and health care company with headquarters in Illinois, US.

As APAC Technical Support Associate, my role is to manager India & SAARC countries, my core job includes:

Provide support to customers via email & calls to login a ticket/compliant based on the customers description.

Supporting the customers in trouble-shooting, assisting them to resolve the technical issues with medical devices.

Provide further support in escalated cases by approaching legal manufacturers to resolve the issues

Job includes KPI Governance by monitoring the ticket log status and day-today activities.

As a product champion, impart training to other colleagues within and outside of the hub.

M/s Pacific Sea BPO Services Ltd., (from February 2017 to August 2019)

Pacific Sea is into BPO that deliver top-notched services in marketing, customer support and emerging technologies for gaming platforms.

As Customer Support Assistant for India sub continent, my core job includes:

Provide support to customers via chat, email & call ensuring the premier gaming members are able to enjoy seamless services to use our online gaming products.

Guide the new customers in signing up and administering their fund management.

Selling to the existing and new customers various promotions offered by the company.

M/s S & L services Inc, Manila (from February 2016 to January 2017)

S & L Incorporation is an outbound call center marketing and selling financial products.

As Hindi Sales Consultant, my core job includes:

Selling the financial products to various customers across Indian Sub continent and South East Asia.

Attending to earlier customers to resell any new products.

Helping new customers in registering and initiating their product purchasing, banking and other statutory requirements.

Preparing the market analysis for my portfolio every month for presenting to my lead.

M/s Presidency School, Bangalore, India (From May 2010 to July 2014)

Presidency is a chain of schools across Bangalore, India imparting high class Indian Secondary School certification.

As a specialized KG teacher our core teachings are:

Interactive skills to the students for preparing them for higher classes

Followed ICSE curriculum

Observation reports of the kids to the parents

M/s Sri Sri Ravishankar Balmandir (June 2009 to May 2010)

Sri Sri Ravishankar Balmandir is an offshoot of Art of living foundation. Balmandir has 5 to 6 schools in and around Bangalore.

As a teacher apart from regular teaching curriculum, we need to impart:

Spiritual Shlokas.

Meditation for kids.

Indian culture, festivals & Family values

M/s Euro Kids (October 2006 to April 2009)

Euro Kids is India’s number one Pre-school imparting best educational experience to the young students including early childhood development and age-appropriate learning activities.

As teacher involved in educating young kids in early education

Language skills, Music, sense of colour, shapes

Activity worksheets

Regular feedback with parents regarding the child’s progress

M/s Citibank Shelters (November 1999 to January 2002)

Citibank Shelters is into the business of Marketing of Citibank’s home loan, personal loans for corporate employees, Citibank credit card holders and suvidha account holders. Worked as Support executive.

Follow with Corporate employees, credit card holders and Suvidha account holders.

Educating the customers about the available products and options.

Checking the eligibility criteria of the customers and helping with the paper work.

Closing the call and forwarding the file for loan processing.

Follow-up with Citibank corporate office until the disbursement of loan.

M/s Vee Yes Associates, Mysore (September 1994 to January 1996)

This organization is involved in selling and servicing of V-Guard stabilizers for Mysore, Hassan, Mangalore and Mercara Districts.

Attending to Customers problems with regard to stabilizer

Check whether the security seal of instruments is intact

Check for Warranty card, Date etc.,

Attend to the defects of the instrument and setting it right after understanding the application of the stabilizer

Personal Profile

Date of Birth : 11th April 1974

Marital Status : Married with two kids

Gender : Female

Languages known : English, Kannada, Hindi and Tamil.

Date: 6th November 2023

Place: Manila (Mayura K R)

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