It Support Analyst
Resume:
https://www.linkedin.com/in/jesse-carlisle-****b**7/
~ Senior IT Support Analyst ~
PROFILE
Highly experienced and accomplished Senior IT Support Analyst with several years of experience supporting professional services, communication technologies, finance and automotive industries. First-class analytical and problem-solving skills. Proven track record resolving any IT related issues on several devices in a timely manner. Dedicated to providing exceptional customer support satisfaction. Experience supporting over 80,000 internal users via different channels. Superior verbal and written communication skills. Small business owner/operator. Skilled in marketing, product design and development. Years of experience in high tech training. AWARDS, HONORS, RECOGNITIONS & CERTIFICATIONS
Deloitte Services
• Deloitte Top Performer winner, monthly highest scorer
• Deloitte Wall of Honor winner, recognition for yearly service levels New Horizons Computer Learning Center
• Microsoft Certified Systems Engineer - MCSE
• Certified Novell Administrator – CNA
West Los Angeles College
• Honor Student
TECHNICAL EXPERTISE
• Hardware: Desktop, Laptop, Mobile Devices, Printers, 3D Printers, Multi-Material 3D Printers, Palette 2 Pro
• OS: All Microsoft Windows versions, macOS, iOS, Android
• Applications: Microsoft Office, VPN software, Remote Access, Skype for Business, Helpdesk call tracking applications, Softphone, McAfee Antivirus, TCP/IP, Third party Auditing and Accounting applications, Adobe Acrobat, Browsers, Wi-Fi, 3D Builder, Autodesk 123D, Tinkercad, Cura, Voxelizer PROFESSIONAL EXPERIENCE
After Man Productions February 15, 2022 - Present
Writer, Producer, Director, Pre-vis Modeler/Animator Lead group of 3D animators and modelers to produce pilot for animated science fiction series. Create and maintain production website. Write episodes. Create pre-vis models and animations. Direct team to create production quality deliverables.
Jesse B. Carlisle
**************@*****.***
Lereta November 15, 2021 - February 15, 2022
Data Transport Analyst
Converting Microsoft Excel documents to meet compatibility requirements for upload to Mainframe cataloging and retention servers. Maintain catalog of documents to meet Finance Industry standards and requirements. Worked with four Mainframes, Microsoft Excel, UltraEdit and other Financial Industry applications. Cataloged Microsoft Word documents in Mainframe servers.
3DMaterializer.Com May 2018 – November 15, 2021
3D Modeler Business Owner
3DMaterializer.com is a company devoted to developing the high-tech skills of users through social media outreach. Preparing computer users for entry level positions in computer graphics industries. Building skills in 3D modeling to be used for 3D printing, 3D still image production and 3D animation. Helping people overcome the learning challenges involved in joining the professional ranks in a number of 3D graphics services.
• Created and maintained 3DMaterializer.Com website
• Marketed brand though social media sites
o Thingiverse.com/3DMaterializer/designs
o Zazzle.com/store/3DMaterializer
o Gearbubble.com/gbstore/3DMaterializer
o eBay store: 3DMaterializer
o Facebook group: 3D Builder Users and Blender Beginners o Facebook group: The Science of Getting Rich Millionaire 3D Modelers Club
• Established product line of 3D graphics based clothing for sell online
• Founded 3D Builder Users and Blender Beginners Facebook page and users’ group to promote awareness of generally available 3D Modeling tools and provide support and training
• Built and maintained multi-material 3D printers and component hardware o Palette 2 Pro
o Monoprice MP10
o 3MD Quad Fusion
• Designed and constructed theme-based Electronics Learning Laboratory Systems
• Designed and constructed theme based Smart LED and Bluetooth Audio Systems
• Designed laser lit Hollywood movie prop replicas Deloitte Services January 2004 – May 2018
SENIOR CALL CENTER ANALYST
• Worked with customers to resolve most issues during the initial first call.
• Troubleshot all information technology issues, including software, hardware, and networking
• Installed and updated desktops, laptops, Mobile Devices, peripherals, networks, and related software
• Updated Deloitte Knowledge base documents with new findings, notified management, developers and our team with the new findings and the resolution to better assist callers and improve productivity American Honda Corporation eBusiness Division April 2002 – March 2003 HELPDESK APPLICATIONS ANALYST
• Provided helpdesk support for 14,000+ Honda Dealerships
• Resolved computer, networking and hardware configuration issues Sony Pictures Imageworks January 1994-November 1997 Research and Development Technician Research and Development Department
• Serviced Unix-based workstations, PC’s and Mac’s
• Calibrated graphics monitors and video amplifiers
• Built video bays
• Worked with Systems Engineering Department to install Computer work Stations
• Installed and maintained 20'000 ft2 Computer Facility
• Responsible for electronics aspects of Research and Development Department California Museum of Science and Industry
November 1984 - November 1993
Interactive Exhibit Technician /Audio Visual Technician Exhibits Department
• Maintain all electronic exhibits throughout the museum complex
• Maintained A/V equipment used throughout the museum complex Other Relevant Professional Experience
Boeing Satellite Systems January 2000 – March 2002 TECHNICAL SUPPORT ANALYST
American Honda Corporate Head Quarters March 1999 – December 1999 LEAD HELPDESK TROUBLESHOOTING ENGINEER
Getty Center December 1997 – March 1999
COMPUTER INSTALLER/HELPDESK
FORMAL EDUCATION
University of California Los Angeles, Los Angeles, CA Santa Monica College, Santa Monica, CA Major: Major: Computer Science, UNIX Major: Computer Science, Business West Los Angeles College, Los Angeles, CA
Major: General Studies
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