Customer Service Client Liaison
Resume:
JW OBJECTIVE
To obtain a leadership position with your
organization that allows me to show my overall 27 years experience in the recovery industry, by developing, building, and leading a team to
accomplish the overall goals of increased
profitability, compliance with state and federal laws and decreased employee turnover.
SKILLS
My ability to Adapt, Improvise & Overcome any obstacle allows me to communicate, inspire & grow profit margins! Joseph L Wingfield
5505Windswept Trce
Sugar Hill,GA 30518
EXPERIENCE
2022-2022 Castle Credit Great American Finance,GA
Sr. Manager of Collections.
Responsible for day to day operations of various
departments, including GA office branding, strategic planning, incentive plans, scheduling, client liaison, forecasting, complaint resolution, onboarding and
offboarding new merchants, verifications of loan approvals, Recruiting new GA staff, increasing office hours from 8am-8pm, rebranding new office facilities, Selecting potential candidates from potential employees, increasing utilization of automated dialer, using Voapps, strategic planning for digital collection, policy and procedures for collections and customer service representatives.
2020-2021 Sequium Asset Solutions, GA Collections
Manager Responsible for day to day operations of various departments, including motivation to collections staff, payroll –v- revenue, incentive plans, scheduling, client liaison, forecasting, complaint resolution, 12 month liquidations, maintaining continuous training of both collections staff and supervisory staff in Medical, Commercial,Telecom, Dormant Judgments & Bankcard
portfolio’s. Integrating Livevox with latitude based systems. Selecting potential candidates from potential employees.t Supervision of Collection Managers and Customer Service Managers.
2019-2020 Vital Solutions, GA Collections Manager
Responsible for day to day operations of various
departments, including motivation to collections staff, payroll –v- revenue, incentive plans, scheduling, client liaison, forecasting, complaint resolution, 12 month liquidations, maintaining continuous training of both collections staff and supervisory staff in Medical, Commercial,Telecom, Dormant Judgments & Bankcard
portfolio’s. Integrating Livevox wit Unix based system Cobalt and Excel applications. Selecting potential candidates from potential employees
2018-2019 Szabo Associates Atlanta, GA A/E
•Responsible for day to day management of commercial collections files of various print media clients. Locating personal guarantees, understanding and enforcing the terms and conditions of various clients. Communicating with clients concerning the delinquent accounts while maintaining consistent placements.
Making calls to prospects and clients to generate new accounts.preparing accounts for suit, filing proof of claims for bankruptcy and receivership accounts Integrating Windows, UNIX, C, Cobalt,TLO and Excel applications. 2009-2018 Nations Recovery Center Atlanta, GA
Division Manager
•Responsible for day to day operations of various
departments, including motivation to collections staff, payroll –v- revenue, incentive plans, scheduling, client liaison, forecasting, complaint resolution, 12 month liquidations, maintaining continuous training of both collections staff and supervisory staff in Medical, Commercial,Telecom, Dormant Judgments & Bankcard
portfolio’s. Integrating Windows, UNIX, C, Cobalt and Excel applications. Selecting potential candidates from potential employees
2004-2007 National Asset Recovery Atlanta, GA
Division Manager
•Responsible for day to day operations of various
departments, including motivation to collections staff, payroll –v- revenue, incentive plans, scheduling, client liaison, forecasting, complaint resolution, 12 month liquidations, maintaining continuous training of both collections staff and supervisory staff in Medical, Commercial,Telecom & Bankcard portfolio’s. Integrating Windows,
JW
JOSEPH L WINGFIELD
•1997-2004 Trauner Cohen & Thomas Atlanta, GA
Division Manager Responsible for day to day operations of the
purchased debt department including monthly budget, payroll -v- revenue, incentive plans, scheduling, client liaison, monthly, quarterly, yearly forecasting,
complaint resolution, conflict resolution, 12 month liquidation rates, maintaining continuous training for both collection and supervisory staff, and selecting potential candidates for employment.
1997-2002 Crowe’s Nest Mega Plex Atlanta, GA Bar
Manager/Asst Mgr
• Responsible for day to day operations of the
restaurant. Customer service, daily inventory, daily sales reconciliations, theft prevention, inventory orders for the restaurant, hiring entertainment, promotions,
scheduling, selecting potential employees, and
compliance with local ordinances.
1992-1996 Nationwide Recovery Service Atlanta, GA
Account Representative
•Responsible for Bankcard and Auto Deficiency collections. Dealing day to day with consumers regarding delinquent accounts, Skip tracing, reviewing credit reports, media, and conflict resolution and fraud prevention.
References available upon Request
EDUCATION
2004 ROCK HURST UNIVERSITY
MARIETTA, GA
DEVELOPING, BUILDING AND LEADING A TEAM
CONFLICT RESOLUTION IN THE WORKPLACE
1989-1991 MOREHOUSE COLLEGE ATLANTA, GA
• BUSINESS ADMINISTRATION
Joseph L Wingfield Jr.
5550 WindSwept Trce
Sugar Hill,GA 30518
************@*****.***
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