EDOH DIAPENA

Silver Spring, MD ***** ad1cpd@r.postjobfree.com 240-***-****

Professional Summary

Highly skilled and motivated network engineer with a strong background in desktop support and extensive experience in designing, implementing, and maintaining complex network infrastructure. Seeking a challenging position to leverage technical expertise and contribute to the success of an organization.

Certifications

●CCNA (Cisco Certified Network Associate) February 2023

●DELL April 2021

●HP April 2021

●LENOVO April 2021

●Security + Pending

●Network Security Administrator December 2020

EDUCATION

Bachelors/Cybersecurity, Expected: December 2024 University of Maryland Global Campus

A.A.S Cybersecurity, December 2020 Howard Community College

Professional experience

Network Engineer

Howard Community College, Columbia, MD 01/2023-Present

Design, implement, and maintain enterprise-level network infrastructure to ensure seamless connectivity, scalability, and security.

Configure and troubleshoot network devices including routers, switches, firewalls, wireless access points, and ONTs.

Collaborate with cross-functional teams to gather network requirements and provide innovative solutions tailored to business needs.

Conduct network performance monitoring and analysis, identifying and resolving issues to optimize network performance and minimize downtime.

Implement network security measures, including firewalls, VPNs, and intrusion detection systems, to safeguard sensitive data and protect against cyber threats.

Document network configurations, procedures, and troubleshooting steps to maintain an accurate knowledge base.

UNS-IT Intern / Computer Solution Technician II 05/2019 - 01/2023

Howard Community College, Columbia, MD

●Diagnose and resolve technical issues: troubleshoot and resolve hardware and software issues, diagnose network connectivity issues, and perform basic system maintenance tasks.

●Configure applications and software: set up new computer systems, install and configure software applications, and ensure that hardware and software are compatible and running smoothly.

●Provide end-user support: answer technical questions, provide instruction on software and hardware use, and troubleshoot user issues.

●Maintain documentation: document technical procedures, create user manuals, and update system and network documentation as needed.

●Stay up to date on technology trends and best practices: attend industry conferences and training sessions.

●Research new technologies and techniques and apply new knowledge to improve IT operations.

●Excellent understanding of computer hardware, software, operating systems, and networking protocols.

●Communicate technical information to non-technical users in a clear and concise manner.

●Very meticulous in my work, paying close attention to details and ensuring that all tasks are completed accurately.

●Image devices using MDT.

●Collaborated with IT teams to implement IT security policies and procedures, ensuring compliance with industry regulations.

●Delivered comprehensive desktop support services to internal users, troubleshooting hardware and software issues, resolving technical problems, and ensuring uninterrupted operation of computer systems.

●Installed, configured, and maintained desktops, laptops, printers, and peripheral devices.

●Managed user accounts, permissions, and access rights in Active Directory.

●Provided end-user training and support, assisting with software applications, email systems, and network connectivity.

●Conducted system upgrades and deployments, adhering to change management procedures.

●Collaborated with IT teams to implement IT security policies and procedures, ensuring compliance with industry regulations.

Contractor/Field Engineer 02/2017-05/2021

AKA Tech Services, Silver Spring, MD

●Prepare equipment inspection schedules and reliability schedules.

●Configure and define parameters for installation and testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, and related networking equipment.

●Install new hardware and software systems and components and ensure integration with existing network systems.

●Identify causes of networking problems, using diagnostic testing software and equipment

●Install and repair network cables, including fiber optic cables.

●Troubleshoot network or connectivity problems for users or user groups.

●Provide telephone support related to networking and connectivity issues.

●Travel to customers' stores or offices to service machines or to provide emergency repair service.

●Assemble machines according to specifications, using hand and power tools and measuring devices.

●Provide customers with cost estimates for equipment installation.

SKILL

Network Design and Implementation

Routing and Switching

Network Troubleshooting

Network Monitoring and Performance Optimization

Cisco Technologies (IOS, Catalyst, Nexus)

Firewalls and VPNs

Active Directory

Windows and Linus Operating Systems

Help Desk Support

Customer Service

COMMUNITY SERVICE

Volunteer assisted seniors at local senior center with activities, such as serving meals and providing companionship, 2018.

Volunteer, Howard County Conservancy, planted flowers on the grounds, 2018

Volunteer, Athelas Institute, assisted patients with disabilities, 2018

Contact this candidate