Customer Service Data Entry
Resume:
Shannice Wilson
Coon Rapids, MN *****
ad1coc@r.postjobfree.com
I love to be apart of a healthy company with career growth and advancement opportunities. Most of my work career consists of various sales positions and customer service roles. I have gained valuable problem-solving skills, critical thinking skills, and time management skills throughout my career. I am excited to learn more about the foundation of your company and see how my experience can be an asset to your team.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Transportation Booker
Ucare - Minneapolis, MN
October 2022 to March 2023
I handled incoming calls for members who needed medical transportation. I documented and scheduled/ booked rides which involved researching available transportation for the member and speaking with various departments to ensure the members needs are met. Communication Center Director
KO Storage - Wayzata, MN
October 2019 to July 2022
I was responsible for monitoring call volumes and staffing accordingly. I did various tasks such as scheduling employees, implementing training materials, and scouting/hiring new employees. I took escalated calls from supervisors and resolved customer issues. I monitored performance of employees and metrics.
Waitress
T.G.I Fridays - Maple Grove, MN
August 2019 to February 2020
I waited on guests; serve their meals and ensure they have their needs met to have a great dining experience.
• Took food and drink orders
• Cleaning Duties
• Processed transactions/cash handling
Server/Waiter
Denny's - Roseville, MN
August 2018 to June 2019
I served customers food/drinks and maintained a clean restaurant with my nightly cleaning duties. Sr. Specialist
Target Headquarters - Brooklyn Park, MN
March 2018 to June 2019
I provided customer service via chat, email, and over the phone. I Multi- tasked three computer screens to assist customers. Various programs were used such as Salesforce and Axiom. I provided solutions to issues regarding orders, payment issues, sales, etc. Customer Service Agent - Call Center
Comcast Telecommunications - Minnetonka, MN
February 2014 to July 2017
I worked in the retention department where my main duties were to answer inbound calls from customers to assist with downgrading/upgrading cable, internet and home security packages. Creating packages required data entry for the customers equipment needs and services. Monthly quotas had to be to met geared toward maintaining customer loyalty. Troubleshooting was often necessary to assist with cable or WiFi disconnections for the customer. Problem solving, critical thinking and interpersonal skills were my top skills. I was promoted to a subject matter expert, assisting new hires with their training and onboarding that resulted in a higher pay grade also and more responsiblity. Customer Service Representative
Perfomtel - Ramsey, MN
February 2013 to November 2013
I answered inbound calls from customers and my duties were to retain their business with our weight loss products. Data entry was required to set up customer orders and cancel subscriptions as needed. I was also promoted to join the quality assurance team, listening to calls and grading them upon a rubric. Customer Service Associate
Walmart - Coon Rapids, MN
November 2012 to January 2013
As a cashier I handled money transactions with customers and organized/bagged their items. I had light cleaning duties of my register and station such as mopping and sweeping. Canvasser
Custom Remodelers - Lino Lakes, MN
March 2012 to September 2012
I canvassed neighborhoods scouting potential prospects for exterior home remodeling. I set up appointments with interested customers for estimates on remodeling projects for doors, windows, roofs and siding.
Personal Care Assistant
Mary T Inc. - Coon Rapids, MN
October 2008 to February 2012
I began as a server, waiting on residents and taking their food orders. I was also the dishwasher and was responsible for the set up of the dining room for meals. I was promoted to personal care assistant where I assisted senior adults with daily care. Duties consisted of housekeeping, grooming, transfers, along with food deliveries.
Education
College in Liberal Arts & Sciences
North Hennepin Community College - Brooklyn Park, MN May 2023 to Present
Diploma in General Education
Coon Rapids Senior High School - Coon Rapids, MN
September 2006 to June 2010
Skills
• Typing (6 years)
• Data Entry (4 years)
• Sales (4 years)
• Quality Assurance (Less than 1 year)
• Coaching (2 years)
• Customer Service
• Customer Support
• CSR
• Customer Care
• Call Center
• Paylocity
• Live Chat
• Salesforce
• Employee Orientation
• Telecommunication
• Recruiting
• Technical Support
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