Gary Ginthner

Corona, CA

ad1cn7@r.postjobfree.com

657-***-****

SUMMARY

Professional with over 10 years of experience in IT and customer support positions. Highly motivated tech savvy professional in fast paced environments. Extensive experience supporting senior consultants in high-profile projects. Participating in technology projects, technical sales, and regional management IT related projects.

SKILLS

I have a wide range of installation tasks such as running conduit and cable, installing and connecting trays, racks and electronic hardware systems, connecting and testing both new and retrofit construction of audio/visual, computer server, network and telecommunications equipment.

IT Support Voip Install IT Installation ATM machines Troubleshooting ATM security Window XP Windows 7 Windows 8/10 MAC, imac, mac tablets books and POS/ Google IT Support Certification Cable Management Fiber Optic Connecting/Connection Computer Re imaging Remote IT support F2F support Hardware Installation Desktops Laptops Networking SNOW LAN/WAN Electro-Mechanical support Experience with all Microsoft applications Microsoft Office Public Relations Sales Bilingual fluent in English and Spanish.

Certificates:

Google Technical Support Fundamentals Certificate

Los Angeles County Certificate, Gubernatorial Recall Election Vote Center Certificate

Certificate API Work Safe Certificate

Harrasment Certificate

Safety and Osha Certificate

Security Achievement Certificate

Many training diplomas for Apple and Samsung

EDUCATION

Pasadena City College – Mechanical Engineering (1Year)

GED - Pasadena City College, CA

High School, Edron, British Academy (Mexico City)

WORK EXPERIENCE

These three companies below (SmartSource, Partners in It and Outsource) are my fallback part-time companies that keep me busy after a long project.

Lead Field Technician (Part-Time)

Smart Source

An industry leader in multisite tech deployment. Serving the consumer goods, financial services, healthcare, hospitality, retail and tech industries.

05/30/2015 – Currently

Team lead for refresh in Chase Banks, department stores, and offices for 2 months.

Macy’s and Bloomingdales total POS Roll Out Project for 4 months.

Trained technicians on assembly, configuration, and network connection of all hardware.

Systems Upgrades ATM's, Hardware install (PC, desktops, Card Reader, Printer, Touch Screen, iPad and tablets, laptops and other devices.)

Re imaging Windows computers and laptops for employees.

Software configuration and installation.

Field Technician (Part-Time)

Partners Tech Services

Jan 2016 – Currently

Visiting H&M Department stores across Southern California to: Prepare/stage POS hardware and software for deployment.

Installed, configured, and troubleshoot POS system hardware, network devices, and other peripherals.

Responded to tickets through ticketing system, on-site and remote support for POS system related issues.

Responsible for the tracking and accurately documenting instances of hardware failure, repair, installation, and removal. (Laptops, Desktops and Windows competers)

Software Upgrade: XP, Windows 7, Windows 8/10 Troubleshooting, Diagnosis.

Installed Anti-theft devices, NFC Upgrades, cabling and storage inventory for Diebold.

Swapping, deployment, networking PC's, processors, switches, audio equipment and Printer Install.

Field Technician (Part-Time)

Outsource

11/02/2019 – Currently

Successfully completed a contract to install A/V for many schools in Orange County.

Cabled, configured controller and mirroring both projectors and TVs in hundreds of classrooms.

Cabling data and trimming for apartment complex. Reading plans, updating information about the install and labelling lines to each apartment.

Field Service Engineer

Norwin Technologies & CDW

Sept 2022 - Nov 2022

Niagara Bottling Company that is building new plants across the U.S. Short term contract to assist in the supervision of the IT Datacom installation of all owners supplied infrastructure equipment as outlined in the scope of work. Including inventory and separation of equipment that will be used in two plants, reimaging windows, computers, and laptops, and preparing them for installation.

Laboratory Field Technician

Kforce / Mesa Labs Inc.

10/19/2021 - 06/07/2022

A continuous monitoring service, across the U.S.A. Travelling by car or air to different laboratories, pharmacies, clinics, public and military hospitals.

Responsible for performing full installations, maintenance, routine and/or emergency service on their centralized monitoring systems.

Calibrating sensors and probes attached to their laboratory refrigerators, incubators, water baths and freezers. Using many kinds of software, to input the information. Installing and testing alarm lamps and access points and making sure they are communicating with each other.

Preparing and filling out documents, protocols, and certificates for the customer, advising the client on how they continue to get support going forward.

Lead Field Technician

California Gubernatorial Recall Election, Login Consulting Services INC.

Oct 2020 - Sep 2022

1.Succesfully completed AT&T for many 2 week projects, installing ePollbook voting devices and connective equipment.

2.Traveled to multiple locations within the County of Los Angeles, installing CradlePoint routers, and ePollbook voting iPad device to connect to the Network.

3.Trained teams of 6-10 technicians on cable management for printer and iPad configuration and connection.

4.Verified with the NOC that it’s up and running

Field Service Engineer

Nautilus Hyosung America, Inc.

Nov 2020 - Jan 2021

Responsible for the service and maintenance of Automated Teller Machines (ATMs) located in several service areas.

Installation, repair, software loading and maintenance of ATMs or other products in a defined territory.

Managed spare parts and follow all inventory processes.

Provided an extraordinary customer service experience to our customers meeting their service obligation and demands.

Lead Implementation Analyst

People Make Us

Mar 2020 - May 2020

Led teams of 8-15 technicians to support for all DMV offices in Central and Southern California.

After a thorough education on the hardware, software, and cabling components, and with appropriate check-lists, this role involved auditing the work done by the installers.

Identified and monitored issues, documented lessons learned, and advised the client on how they continue to get support going forward.

Field Technician

Thor, Inc.

Oct 2019 – Jan 2020

Field technician for CEThomas a company that provides trusted service and construction for Major Oil Companies, and the Retail, Industrial and Commercial Industries.

Contracted to program POS systems in Chevron Stations for their Loyalty program across the state of CA. Including surveys to find out if they are compliant.

Installed routers, thermal printers, and programming them as well.

Educated the customer on the changes of the Rewards program.

Install Technician

NuCO2

July 2019 – Aug 2019

Visited many companies to explain and install monitors, sensors and central units succesfully, to detect CO2 leaks for this national provider for the restaurant and hospitality industry.

ADT Security Advisor and Install Technician

Defenders

Dec 2018 – Oct 2019

Serviced electronic security, fire, access control, CCTV systems, and related security products.

Serviced / Installed security system components, hardware, firmware, and software.

Educated customer how to use and access system from mobile phone app.

Lead Field Marketing Representative

Samsung Appliances, AMS Retail Solutions

Sep 2017 – Nov 2018

Territory Accounts Manager

DTW Downtown Wholesalers, CA.

Oct 2015 – Feb 2016

Provided water supply needs for distributors and retailers.

Worked from a home office and reported directly to my VP.

Closed sales across the U.S, Canada, and Mexico.

Acquired new clients and prospecting for new businesses in Inland Empire and Orange County.

20/20 Companies, California 2011 – 2016

Brand Ambassador A company that provides sales professionals, to some of the biggest brands in America. My positions have been, Event Manager for their Verizon Fios Project, Brand Advocate for new line of Sony products to the point of running out of product many times in two months. Brand Ambassador for the Univision T-Mobile, Epson & Territory Sales Manager, trained and demonstrated unique features of products to the retail store’s dealer and staff, created brand awareness by interacting with prospective customers and Spanish-speaking customers. (Full – Part Time)

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