Customer Service Experience
Resume:
2009
WAEL BOUGHANMI
La Marsa, Tunis, Tunisia
002**-******** ***************@*****.***
With 13 years of professional service experience, I am actively seeking a fulfilling opportunity within coffee and restaurant sector in Canada. Leveraging my expertise in customer service, I am committed to enhancing the success of a distinguished establishment by delivering exceptional service, sharing my gastronomic passion and crafting memorable experiences for customers.
Excellent ability to greet customers, take their orders and respond to their needs in a friendly and professional manner.
Proficient in a diverse range of beverages and other products available in Coffee and Restaurant coupled with the skill to guide customers effectively according to their preferences. Proficient in multitasking, adept at efficiently handling multiple tables, taking orders promptly and ensuring timely service without compromising on quality.
Establishing clear communication within the work team to ensure effective coordination and ensure a seamless and harmonious customer experience.
Adaptability to workflow changes, special customer requests and possible unforeseen situations. Skillful in presenting products attractively, upholding cleanliness in workspaces, and actively contributing to a welcoming atmosphere.
Skill to stay composed and professional in stressful situations, ensuring a positive experience for customers. Strict compliance with hygiene and food safety standards. Driving license: AA B C H
Waiter
NV Coffee - Aouina
Provide a warm greeting, take orders, and deliver attentive service to meet customer preferences. Demonstrate mastery of the menu by explaining dishes, offering recommendations and accurately transmitting orders for efficient delivery.
Organize reservations, allocate tables, and ensure customers are comfortably seated. Uphold food hygiene standards, maintain table cleanliness and manage service areas effectively. Navigate high-stress situations, handle peak activity and address issues calmly. Collaborate with kitchen staff and team members for a seamless guest experience. Conduct financial transactions accurately, process payments and offer change professionally. Stay updated on trends, menu changes and engage in continuous training to enhance skills. Waiter
KUBE - Lac 2
Waiter
7eme Vague - Marsa
Waiter
La VIOLETTE
2023 English language training Face to Face Training Center November 2023 Certificate attesting to professional competence as a Cafetier Ministry of Education and Training
Ibn Al Haitham Secondary Institute, Tunis
Third secondary year Section: Letters
Arabic: Mother Tongue
French: Intermediate
English: Elementary
OBJECTIVE
SKILLS
EXPERIENCE
TRAINING & CERTIFICATION
EDUCATION
LANGUAGES
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