Rachel Barclay

Farmington, NY

585-***-****

BACKGROUND SUMMARY

Dedicated customer service manager with 15+ years of experience in providing support to customers. Consistently manages multiple accounts with skill and professionalism. Respected negotiator and leader of customer-focused teams with the ability to lead and motivate staff while establishing a shared, enthusiastic commitment to customer service. Servant leadership style provides the necessary tools and support to teammembers needed to satisfy and exceed customer demands and expectations. Consistently achieves record-high customer satisfaction rankings.

SKILLS AND QUALIFICATIONS

Time Management Conflict Resolution Teambuilding/Training

Negotiation Leadership Detail Orientation

Excels in a fast-paced environment Microsoft Office Communication

WORK EXPERIENCE

LEONARD’S EXPRESS Farmington, NY

Off Hours Department Lead 2020-present

Manages all company wide accounts solving issues experienced after hours. Oversees drivers and manages driver schedules.

Customer Service Manager 2017-2019

Day to day management of seven-person customer service team. Assist team members solve customer concerns and issues. to ensure customer satisfaction. Create and manage staff schedules.

Customer Service Representative 2006-2017

Part of team providing support to company’s largest customer while supporting multiple accounts. Provided support to open new location by training new associates. Traveled annually to provide onsite support to client.

EDUCATION

1988 High School Canandaigua, NY

CERTIFICATIONS/TRAINING

•Leadership Academy

•Supervisory Basics

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