Karl S Taylor

**** ****** ******* *****

Melbourne, FL 32901

321-***-****

KEY SKILLS EXPERIENCE

Novell Support (3.12 & 4.x) 9 years

Microsoft OS 10+ years

NT Server 6 years

MS Office 10+ years

HW/SW Support 10+ years

Wan Connectivity 7 years

Cisco Hardware 7 years

EXPERIENCE

CITA Rescue Mission

Dorm Assistant

Melbourne, Florida

January 2022 to Present

Responsible for HMIS data entries, Microsoft Outlook and Publisher updates. Performed intake screening, resident chore list and weekly scheduling.

Disabled due to Hip injury.

October 2008 to October 2018

Contract Customer Care Center VOIP Administrator

Cemex contracted by Hire Technology

Houston, Texas

September 2007 to September 2008

Responsible for all technical needs of the Call Center. This included Call Managers, IPCC, Unity Voice Mail, Verint Call Recording, Inova Status Board, Remote IP Camera administration, Voice over IP Phones, New Software Evaluation/Testing and implementation, Desktop Support, Wireless Connectivity, VPN support, Remote Support for Home users, and IP Communicator/PC Administration. On Call 24/7.

Contract Network Administrator/Night Shift Supervisor

ITT Systems – Department of Defense – 5th, 10th Special Forces and 1st, 13th Coscom

Balad, Iraq

August 2004 to January 2006

SECRET Security Clearance

Responsible for monitoring and maintaining LSA Anaconda LAN. and all outside connections. This included all Fiber, Network Hardware, VOIP, and Foreign Military connections. Also Maintained Server (Outlook, Anti-Virus, File, and Login) integrity and IAVA Security compliance. Also tracked down unauthorized connections such as rogue DHCP Servers.

Level 2 VOIP/Network Engineer.

RSIS Inc. – Job Corps Data Center

Limestone, ME

September 2002 toApril 2004

Responsible for Maintaining Voice Over Internet Protocol Telephone system and Legacy Telephone Systems Long Distance Service routed thru Router on center. This includes all Cisco Network Routers, Switches, VG200/1760 (Analog Connections), Call Managers, and Unity (Voice Mail) Servers. RMA Technician. Acting intermediary between Job Corps personnel and Cisco, Compaq, Dell, and/or any other Manufacturer to repair or replace any faulty hardware.

Network Technician

Sedona Staffing – Job Corps Data Center

San Marcos, TX

January 2001 to August 2002

Traveling Computer Network Technician. Responsible for Upgrading Network Backbone and Installing Video Conferencing. Duties include Building and Configuring NT Servers. Configuring Cisco Switches. Installing Cisco switches, NT Server, NT Workstation, Windows Workstations, and interconnecting all Hardware at Remote Sites around the United States and Puerto Rico. Troubleshooting all Connectivity and Software Issues while on site. Document all installations. Telnet into all preexisting Sites, Remotely Document the Network Configuration and Troubleshoot any Connectivity Issues.

Computer Contracting

January 2000 to August 2000

Network Administrator/Computer Technician

Contract computer labor. Build NT Servers and Workstations. Computer repair. Network Cable/Patch Panel installations.

KPMG Peat Marwick LLP, Dallas, TX

Associate Network Analyst

December 1997 to February 1999

Served on a team of up to 10 analysts providing second level desktop support to over 700 users in a mixed NT, Novell and AS400 environment. Responded to approximately 20 plus trouble tickets per day, this involved a combination of HW/SW and WAN related issues. Administered back up tapes and restores using Backup Executive and ArcServer. Created new hire setups in NT 4.0 and Novell 4.x & 3.12. Administered remote access through Citrix Server. Administered repairs by performing diagnostics and obtaining RMA’s when necessary.

Contract Labor – Applied Technical Associates

August 1996 to November 1997

Computer Technician / Software Instructor

Computer Help Desk Technician to help facilitate closing of Oakland Naval Base. Software Instructor of various Microsoft Office Products (Access, Excel, PowerPoint, Word, Project, Lotus Notes, Microsoft Mail, WordPerfect) and Operating Systems (DOS, Win95, NT4.0) and Computer Technical Support.

Danka/Omnifax, Austin, TX

Help Desk Supervisor/Network Administrator

December 1992 to August 1996

Supervised a small telephone support center for new Multifunction Products. Administered a Novel 3.12 Network for Engineering Department. Assist in Testing and Implementation of New Multifunction Products. Supported Marketing Department in all Technical Inquires.

Rentec Inc. Upland, California

Production Supervisor/Final Test Technician

June 1987 to November 1992

Supervised production crew of 12 people in various wiring and electronic assembly tasks. Was in charge of Final Test and Quality Assurance using Volt/meters, Oscilloscopes, Laser Alignment tools and other specialized alignment tools. Did bidding of specialized projects for Disney World. Updated Schematics for the Automation Control Systems and various Sub-assemblies.

TECHNICAL SUMMARY

Experienced Information Systems Technician using Cisco Switches, Routers, Cisco Call Manager Servers, Compaq Proliant Servers and Workstation, NT (4.0 and 3.51) and NetWare (4.x and 3.12). Skilled Software Technician using DOS, Windows (3.1, 3.11, 95, 98 and 2000) Access, Excel, PowerPoint, Word, Project, WordPerfect, Lotus Notes, Microsoft Mail. BackUp Exec, ArcServer, Cisco IP/TV, Hyperterm, and Telnet.

EDUCATION

Baldy View Regional Occupation Program Pomona, CA

Certified Electronic Technician, 1980 – 1982

Training included component Level Diagnostics, Computer Logic Analysis and computer assembly.

New Horizon, Austin, TX

Interconnecting Cisco Networking Devices, 2002

New Horizon, Dallas, TX

NetWare Administration Training, 1998

References Available upon Request

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