Development Manager Program Management

Anthony D. Smith

832-***-**** • ******************@*****.*** • Houston, TX • linkedin.com/in/anthony-smith-3b1327105/ LEARNING & DEVELOPMENT MANAGER

People Management Project & Program Management Training Leadership Development Experienced Learning & Development Manager with a decade of exceptional leadership in people management and program management training. Adept at fostering a culture of dynamic growth and development within teams, resulting in top engagement survey scores among peers. Proven track record of exceeding targets, streamlining operations, and implementing innovative solutions, such as reducing pilot program launch times from 6 weeks to 2 weeks. Recognized for rapid career advancement, securing 3 promotions in 5 years at Amazon. Strong analytical

& problem-solving skills, complemented by an ability to work independently and adapt to evolving business needs. SKILLS & COMPETENCIES

Project Management • Program Management • Project Management Training • Instructional Design • Data Analysis Learning Management Systems (LMS) • Budget Management • Retail Sales Management Training • People Management Leadership Development • Performance Management • Customer Service Training • MS Office • Social Media QUALIFICATIONS HIGHLIGHTS

Exceptional Team Development Leadership: Forged a legacy of excellence with a decade of outstanding people management experience, consistently instilling a culture of dynamic growth and development within teams.

Elite Accountability & Continuous Improvement: Manifested a solid commitment to excellence by embracing full responsibility for errors, proactively rectifying them, & pursuing refinement and enhancement in all endeavors.

Strategic Problem-Solving Expertise: Leveraged a robust blend of analytical, creative, and critical-thinking skills to adeptly tackle multifaceted challenges, resulting in formulation & execution of efficient & effective solutions.

Exceptional Time Management & Agile Adaptability: Continually earned exceptional marks for demonstrating strong time management & organizational prowess while adapting to evolving business needs & challenges.

Unrivaled Employee Engagement Excellence: Secured the #1 top position by achieving the highest engagement survey scores among a wide array of people managers in East region, outperforming 150 distribution centers.

Consistent Excellence in Building Engagement: Recognized for having all managed buildings in 2019 ranked in top 5 within the region, surpassing 150 buildings, for engagement scores, reflecting consistent leadership impact.

Unparalleled Peer Recognition: Achieved unprecedented 165 peer accolades & prestigious recognition rewards, surpassing all others within company, as a testament to exceptional contributions and unwavering leadership.

Rapid Career Advancement: Secured 3 promotions in only 5 years at Amazon, showcasing exceptional career growth, and secured top rank among 300 instructors in Amazon Logistics Academy for facilitator metrics in 2021. PROFESSIONAL EXPERIENCE

Senior Program Manager – Learning & Development

Amazon.com Houston, TX June 2017 to August 2023

• Masterminded and flawlessly executed intricate learning and development integration plans, which encompassed orchestrating a vast network of 500 delivery stations across the expanse of the United States and Canada.

• Exceeded targets by facilitating successful implementation of 10 highly impactful "Manager Training Programs" across 25 regions, achieving an exceptional 92% adoption rate, far surpassing the initial projected goal of 70%.

• Revolutionized cross-functional collaboration by establishing a streamlined communication framework between operations & program teams, for a remarkable reduction of pilot program launch times from 6 weeks to only 2 weeks.

• Championed the conception and rigorous implementation of tailor-made standardized operating procedures designed exclusively for 12+ incoming integration managers each year, igniting a remarkable 23% surge in adoption rates. Program Manager – Technical

• Spearheaded user interface (UI) innovations for Amazon Go data analysts, achieving a remarkable 98% internal customer satisfaction rate, and pioneered the development of a gamified UI, resulting in a 17% boost in productivity. People Manager – Multi-Site Manager

• 1st Area Manager to manage multiple buildings simultaneously, overseeing 4 buildings & 6 businesses, with an average employee engagement score of 4.8 out of 5.0 in the region during 2019, for a remarkable 60% increase YoY.

• Recognized for increasing customer satisfaction scores from 53 to 89 in the 1st quarter serving as multi-site manager.

• Earned a Top 5 national ranking in SLAs for Locker Plus for 6 consecutive months across all regional buildings. Store Manager & District Trainer

Hennes & Mauritz (H&M) Clothing Houston, TX September 2015 to 2017

• Piloted an outstanding 19% YoY increase in total sales & consistently ranked among top 3 in region for pieces sold.

• Attained highest conversion rate, for creation of training clinics for new store managers on interviewing techniques.

• Operated the only store in 2015 Q1 with 100% staff retention within the district, earning the role of district trainer. Achieved an impressive 40% surge in the 'Great Place to Work Survey' score upon assuming store leadership.

• Consistently outperformed industry standards, reaching a remarkable 93% score on the global audit measuring store effectiveness & maintaining a top 5 ranking for superb customer service in the region for 3 consecutive quarters. Store Manager & Regional Trainer

99 Cent Only Store Houston, TX 2015

• Orchestrated an extraordinary 15% YoY surge in overall store sales, delivering an impressive $1.2M+ in revenue surge, achieved by implementing highly effective strategic merchandising and employee training strategies. Assistant Store Manager

Walmart Super Center Houston, TX 2013 to 2015

• Led inventory optimization efforts, drastically reducing shrinkage for $250k annual savings, while enhancing customer service, resulting in a 10% increase in satisfaction scores and a $500k revenue boost within the 1st year. Sales Manager

Lowe's Home Improvement Houston, TX 2011 to 2013

• Oversaw management of the transformation of supply chain processes and inventory management, ultimately delivering annual cost savings of $300k and achieving an impressive enhancement in overall operational efficiency. EMPLOYEE RESOURCE GROUP – DEI

President of Black Employee Network Amazon Logistics (BEN) – 2022 to 2023

Event Leadership: Directed 35 high-impact events, resulting in Amazon's charitable donations exceeding $500k.

Leadership Excellence: Headed a groundbreaking onboarding process custom-tailored for emerging BEN leaders within Amazon Logistics, resulting in the significant reduction of knowledge gaps for 20 recently appointed leaders.

Strategic Collaborative Initiatives: Orchestrated a series of successful collaborative efforts across multiple BEN chapters to orchestrate a groundbreaking professional development conference with transformative impact.

Attrition Reduction: Innovated the "BEN BUDDY" program, leading to remarkable 7% reduction in attrition rates. EDUCATION

Bachelor of Arts (BA), Business Administration

Western Governors University – Anticipated Completion Spring 2024 Associate of Liberal Arts & Sciences (AS), General Studies Monroe Community College – 2009

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