Customer Service Representative

PROFESSIONAL

SUMMARY

Customer Service Representative bringing top-notch skills in oral and written

communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS

Appointment Scheduling

Data Entry

Report Generation

Complaint Resolution

Product Knowledge

Call Management

Paperwork Processing

Microsoft Office Suite

Microsoft Outlook

Problem-Solving Abilities

WORK HISTORY

Pizza Cook / Pizza Hut - Brady, TX

Monitored and maintained clean working areas and cooking surfaces. Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.

Prepared raw materials for cooking by cutting vegetables and preparing dough. Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.

Maintained well-stocked stations with supplies and spices for maximum productivity. Received incoming customer calls, recording order details and personal information and issuing estimates as to preparation and delivery times. Prepared fresh dough and other pre-made items, following store recipes to mix ingredients, allowing for sufficient rising or cooking and placing in cooler for storage until needed.

Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.

Followed order specifications to select proper crust and topping ingredients, assembling full pizzas following company measurement standards. Unloaded delivery truck to place food items and ingredients in designated space. Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.

Driver Through Window Cashier / McDonald's Restaurant - Brady, TX Greeted customers and responded to requests for information. Helped customers complete purchases, locate items, and join reward programs. Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.

TANYA BROWN

*************@*****.*** 254-***-**** Fort Worth, TX 76103 Approached every question or concern with calm and level-headed approach. Processed credit card, EBT, and gift certificate payments with electronic computer system.

Maintained organized and orderly front end and removed carts, baskets, and debris. Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms

Operated register system to process new purchases, item returns, and merchandise exchanges.

Learned duties for various positions and provided backup at key times. Handled cash with high accuracy and took care to check bills for fraud. Assembly Line Worker / Pilgrim Pride - Waco, TX

Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.

Followed protocols to enhance protection and maintain safe work environment. Assembled components with minimal supervision, exceeding expected project milestones.

Performed visual and functional inspection of components to determine quality and identify defects.

Assisted quality assurance by inspecting items and removing defective parts. Boxed, labeled, and transported items to support assembly operations. Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations. Continuously checked products for quality assurance according to strict guidelines. Cashier Team Lead / Exxon Mobile - Waco, TX

Communicated with customers and team members to solve problems. Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Assisted customers by answering questions and fulfilling requests. Processed both cash and card purchases and returns. Received and processed customer payments.

Restocked and organized merchandise in front lanes. Quickly and accurately counted drawers at start and end of each shift. Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions. Trained team members on cash register operation and cash handling. Set and updated employee schedules to fulfill gaps based on expected customer demands.

Responded promptly to requests for assistance, spills and customer inquiries. Customer Service Representative / Central Link Communications - Waco, TX Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services, and company information. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Processed customer service orders promptly to increase customer satisfaction. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

EDUCATION

Southeastern Career Ins. - Midland, TX / 10.2011

Vocation: Medical Office Computer Specialist

Windham School District - Gatesville, TX / 10.2011 GED

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