DREMECA DOTSTRY-COVINGTON

Detroit Michigan *** - 492-2222

Email: ad1cel@r.postjobfree.com

PROFILE

Highly self-motivated professional with more than 15 years of exceptional customer service and communication skills. Bringing forth the ability to properly investigate and resolve issues by creating solutions quickly in accordance with company and regulatory guidelines. Detail-oriented with excellent Interpersonal and documentation skills.

KEY SKILLS

•Interpersonal communication skills

•Time management and organizational skills

•Collaborate with other team members.

•Microsoft Office including Word, outlook, and Excel.

•Able to adapt and use critical thinking and problem-solving skills

EXPERIENCE

MAY 2022 - JUNE 2023

INDEPENDENT INSURANCE ADJUSTER, QA CLAIMS

Client – State Farm, Fire - BCFR (Boat, Commercial, Farm and Ranch)

Investigated, evaluated, negotiated, and settled commercial property, business interruption, boat, and large loss complex claims in multiple states.

Determine whether the insurance policy covers the loss claimed.

Decide the appropriate amount the insurance company should pay.

Xactimate Proficient.

Detailed file documentation.

Work with contractors to solve supplement issues.

Answering inbound calls.

NOVEMBER 2018 – FEBRURAY 2023

SENIOR SIGNING AGENT CLIENT COORDINATOR, AMROCK

Monitor emails and other work queues.

Detailed file documentation.

Create training manuals.

Answering inbound calls.

Work with attorneys and national partners to solve complex loan issues.

Communicate with consumers and identify consumer needs.

Manage highly escalated loans.

APRIL 2014 – NOVEMBER 2018

DOCUMENT SPECIALIST/SCANNER, AMROCK

•Gained knowledge of different states guidelines to properly audit documents.

•Demonstrated problem solving and decision-making skills.

•Audit files for accuracy

NOVEMBER 2012 – APRIL 2014

DISBURSMENT ANALYST, AMROCK

•Analyzed all post-closing packages to verify accuracy.

•Resolved balancing issues with HUD.

•Prepared checks for taxes, homeowner’s insurance, and client’s proceeds.

FEBRUARY 2012 – NOVEMBER 2012

HEAD TELLER, DTE ENERGY

•Provided exceptional customer service.

•Assist tellers with any customer concerns and balancing issues

EDUCATION

2001

DIPLOMA

•MUMFORD HIGH SCHOOL

LICENSES & CERTIFICATIONS

LICENSES

•Insurance Adjuster All Lines Texas

•Insurance Adjuster (non- resident) AL,AR,DE,FL,ID,KY,LA,MI,MN,MS,MT,NH,OK,OR,SC,UT,WV,

CERTIFICATIONS

•State Farm Auto, Property/Casualty, Estimaics

•LCPIC Certificate

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