DARLENE F. PRATHER

Henderson, KY ***** 270-***-**** ad1cei@r.postjobfree.com

Qualifications Summary/Professional Objective

Dedicated and customer-focused professional seeking a customer service position to utilize my excellent communication and problem-solving skills to provide top-notch service to clients and contribute to the success of the company.

Primary Duties Responsibilities Skills

Strong communication skills with the ability to actively listen and address customer needs.

Proficient in using CRM software to manage and document customer interactions.

Proven ability to handle challenging situations with tact and professionalism.

Effective time management and multitasking capabilities.

Strong teamwork and collaboration skills.

Experience in both phone and email support.

Professional Experience Work History

Accounting Specialist / STANLEY CROP SERVICES

Owensboro, Kentucky (2022-present)

Accounts Payable/Receivables processor

Provided exceptional customer service via phone and email, assisting customers with inquiries, product information, and problem resolution

Maintained a high customer satisfaction rate through effective communication and problem-solving

Documented customer interactions and feedback in the company’s CRM system

Collaborated with other departments to ensure customers’ needs were met and issues were resolved promptly

Handled escalated customer issues with professionalism and de-escalation techniques.

Auditing/Accruing Tax/Analyze & Reconcile general ledger/Internal Auditor

MS Word, MS Excel, and MS PowerPoint, operating on Agris Crop. operating system Escrow Closer/ Total Title Services-Near North Title Group Evansville, Indiana (2019 to 2022)

Responsible for closing loans for title & mortgage companies

Loans included residential refinance, purchase, & commercial loans along with reverse mortgage and modification loans

Deliver closing documents to borrower & title companies

Understand endorsements, insured closing letters, etc. as requested by attorneys and lenders

Be available to answer questions based on an increased knowledge of general underwriting principals

Perform responsibilities as specified in the company wide risk management and compliance responsibility

Operated MS Word, MS Excel, and MS PowerPoint system Event Coordinator / SIMPLY YOURS EVENTS

Henderson, Kentucky (2014 to 2022)

Plans and coordinated events.

Select venues, adhere to the given budget, arrange onsite vendors and ensure client satisfaction for the scheduled event.

Oversee the planning and execution of at least five 1,000-person events a year · Uphold the company's mission and vision

Determine the cost, arranging event services, and monitoring client approval.

Responsible for overseeing particular tasks throughout the event planning process.

Provide creative design, innovative solutions, competitive pricing & personal service.

Perform responsibilities as specified from the client with compliance responsibility

Operated MS Word, MS Excel, and MS PowerPoint system

InteleTravel Club booking reservations & events

Education

B.S. Degree in Business Management

Indiana Business & Oakland City College, Evansville, Indiana Certificate in Secretarial Training

Henderson Community College, Henderson, Kentucky

Community Involvement – Additional Skills & Accomplishments

Notary Public (IN & KY)

Walk-America Board of Directors

Non Profit accounting, food bank, Volunteer

Title Producer License (Indiana)

PC Support Team Leader

References available on request

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