User Support Technician Ii

Peter Leekam

***********@*****.*** 801-***-**** Ogden, UT

https://www.linkedin.com/mwlite/in/peter-leekam-94517485 SUMMARY Deskside Technician II with latest role at Internal Revenue Service from August 2019 - August 2022, specializing in computer system modernization and end-user support across multiple buildings. Proven experience in administrative duties, ticket management, and remote user support, including telework setup during Covid-19 pandemic. Holds A.S. in IT Networking from Ogden Technical College, eagerly seeking IT Specialist role.

WORK EXPERIENCE Internal Revenue Service Ogden, UT Deskside Technician II Aug 2019 - Aug 2022

• Undertake technology upgrade project, replacing outdated computer systems and modernizing infrastructure across multiple locations.

• Expand role to incorporate administrative duties, ticket management, and user support, demonstrating flexibility and adaptability.

• Adapt swiftly to the onset of Covid-19, providing remote assistance to users nationwide for telework setup via various communication channels.

• Assist in meeting increased demand for technical support during transition to telework, demonstrating ability to handle high-pressure situations. EDUCATION Ogden Technical College

A.S., IT Networking

Ogden UT

Oct 2018

SKILLS Administrative Duties • Customer Service • Hardware and Software Set-Up • Computer Maintenance • Customer Support • Communication Skills

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