HEATHER MILANESI

MENDON, MA ***** 774-***-**** ad1cda@r.postjobfree.com

Professional Summary

Reliable, quick to learn, and adaptable former healthcare professional and Administrative Assistant with extensive experience supporting professionals in the medical and biotech fields.

Skills

• Scheduling

• Electronic Medical Record

• Detail-oriented

• Strong work ethic

• Worked with important client documents and corresponded with clients • HIPPA

• Adaptable

• Self-Starter

• Personable

• Organized

• Follow through with customers

Work History

QA Administrative Assistant

(Roslin CT, formerly Lykan Bioscience as a contractor) 01/2023 to Current

• Scan and create file important controlled documents and digitally organize them

• Provide professional administrative support to management team

• Keep track and make a list of supplies needed for the QA Department

• Maintain spreadsheets in excel that track controlled documents

• Communicate with colleagues via Microsoft Teams

• Successfully collaborate with the whole QA department to assist with other duties

Materials Coordinator (UNC REX HOSPITAL) 02/2022 to 11/2022

• Collaborated with management and colleagues to ensure effective organization of materials for department needs

• Participated in department meetings to assess materials needs

• Purchased materials while staying within budgetary parameters

Homemaker 07/2019 to 03/2022

Endoscopy Nursing Assistant Dartmouth Hitchcock Medical Center 08/2017 to 07/2019

• Welcomed and Greeted 50-100 Patients and visitors per day

• Triaged 40 phone calls when assisting with front desk duties while documenting interactions in the EMR

• Protected patients’ rights according to HIPPA guidelines

Home Health Nursing Assistant (Maxim Home Healthcare) 11/2015 to 05/2016

Medical/Surgical Nursing Assistant (Catholic Medical Center) 10/2010 to 08/2014

• Demonstrated strong clinical skills

• Collaborated with staff members to implement the best quality patient care

• Performed venipuncture to acquire blood samples for medical tests

• Performed timely electrocardiogram tests to assist in patient diagnosis

• Adhered to best practices and work protocols to ensure patient safety

• Provided accurate and timely updates to staff members via charting and verbal communication

Computer Skills

• Proficient with Microsoft Office: Word, Excel, Outlook, and Teams

• Utilized Adobe Acrobat reader to manipulate scanned in documents for easy reading

• Used Excel to track confidential documents, and document purchasing needs

• Messaged colleagues multiple times daily using Teams

• Documented patient health information with Epic

• Managed a calendar and emails using Outlook

Education

Ophthalmology Assistant Program at Dartmouth Hitchcock Medical Center 11/2019

Medical Transcription Certificate (Penn Foster College) 08/ 2012

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