Human Resources Customer Service
Resume:
Natasha Cross
Cleveland, TN *****
*************@*****.***
https://www.linkedin.com/in/natasha-cross-394591265
Human Resources and Staffing experience fifteen plus years’ experience. Meticulous, Excellent Organizational Skills. I have worked in Full Circle Recruiting using multiple HRIS Software, ATS, Sourcing, I have hired for all realms of employment. Clerical, Industrial, CDL-A Drivers with endorsements as well as Class B overseeing all DOT required paperwork. I have hired Professional, Engineering, Microbiologist as well as many Direct Hires throughout my Staffing Career. Currently, I am looking for Full-Time Remote Career Path. I have just completed my Zendesk Customer Service Professional Certificate, Salesforce, Administrative Human Resources, Word and Excel and Power Point (Microsoft 365) Slack, Microsoft Teams as well as Administrative Professional Foundations.
2014 – present
I am a Stay-at-Home Caretaker. I have enjoyed every minute of being a Caretaker for my family now they are more dependent it is time for me to reenter the workforce.
08/2014 – 10/2014 - Staffing Specialist/ Right Time Right Place Staffing
Full Circle Recruiting, Face to Face Interviews, Phone Interviews, I completed all Employee Reference and Background Checks, Gave Job related Assessments, Safety Orientation as well as on site drug screening in which I was certified at the time of employment. Posted Job listings on Job Boards and social media. I worked with Unemployment claims as well as Workers’ Compensation claims.
09/2013 – 02/2014 - Staffing Specialist /Manpower of Cleveland, TN Part-time 03/1999- 06/2004 Senior Staffing Specialist Full-Time
I was a part-time Staffing Specialist where I completed the Full Circle Recruiting, Sourcing, filled job orders according to the clients request. Job related assessments, Safety Orientation, Employment Reference, and Background Checks.
07/2011- 4/2014 - Licensed Therapeutic Foster Parent/ Centerstone Agency of Chattanooga, TN
I worked with abused and neglected children in my home by giving them love and shelter. I worked with level 2 and 3 children with special needs. certified in CPR and First Aid. My goal was to help my Agency reunite the children with their family through a Reunification Process.
09/2006 – 03/2008 - Career Development Specialist/ Southeast TN Human Resource Agency/ Signal Centers
This was a Non-Profit Contract that I worked for two years at the same position under two different Government Contracts SETHRA Southeast Tennessee Human Resource Agency and Signal Centers. I assisted young adults aged 18-21 that were economically challenged to obtain their High School Diploma and or GED. I also helped them obtain a job, or they were given an opportunity to go to a Technical School for a High in Demand Occupation such as CDL-A Driver, Nursing, and Computer Programming. I was stationed at the Tennessee Department of Labor.
02/2005- 08/2006- Human Resources Coordinator /Optimum Staffing Services
Full Circle Recruiting, In person and over the phone, Safety Orientation, Assessments, Handled Workers Compensations onsite and at the Emergency Room, Resolved various client and employment issues, I worked with a large clientele base daily. Job Postings, Submitted weekly payroll for my Business Center, attended three business meetings daily and had to make sure that my information in the computer mirrored what was on my daily report. Handled all Unemployment claims and attended hearings as needed via telephone.
SKILLS: Type 46 w/p/m * Sales Force Training* Microsoft Excel Quick Tips *ATS* Customer Service* Microsoft Word* Zendesk
EDUCATION:
April 2023- Zendesk Customer Service Professional Certificate
June 2021- Coursera /John Hopkins University / Covid-19 Contract Tracing Certificate
2006-2008- Cleveland State Community College/Psychology Cleveland, TN 1993-1995- Bradley Central High School/ High School Diploma
AWARDS OF RECOGNITION:
Employee of the year with Manpower Staffing Services 1999
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