USA

(***) *** - ****

Professional Digital Portfolio (Social Media & Knowledge Base): caasi.net

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ISAAC GROSS

PROFILE

Pilot technologist experienced in tech support, project management, analytics, and innovation with major accomplishments. A fast learner able to work with diverse groups of people pursuing continuing development of cutting-edge technology and management skills. Always ready to put these skills to good use in a dynamic, future-oriented company.

EXPERIENCE

EXPERIENCE

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EXPERIENCE

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SOUND ENGINEER/AUDIO-VIDEO TECHNOLOGIST

UNITED METHODIST CHURCH – VILLAGES, FL

March 2021 to Present

Sound Engineer. Transport, set up, and install media equipment and audiovisual support tools, including speakers, monitors, cameras, and equipment racks. Set up and perform electrical wiring, programming, and basic construction according to layout diagrams and schedules. Develop and maintain good relationships with clients to keep production moving and to assist production or event coordinators. Run tests on video, audio, and signals, and troubleshoot problems. Meet client standards by handling equipment malfunctions and executing a flawless event. Disassemble equipment, wiring, and support tools safely. Perform inventory management on equipment, wiring, and accessories. Clean, maintain, and repair audiovisual equipment. Generate expense reports for management.

SOCIAL MEDIA INFLUENCER

November 2020 to Present

Social Media Influencer. Schedule content across platforms. Craft and edit pertinent content. Cover stipulated talking points. Share highly visible links to prescribed websites. Comb through audience feedback to ascertain insights. Adhere to agreed-upon sponsorship guidelines. Convey authentic enthusiasm throughout each platform/publication.

SWITCHER

FEDEX – OCALA, FL

May 2019 to November 2020

Switcher. Performed trailer switches; hooked and moved parked trailer from yard to load/ unload door or vice versa. Communicated with management and central control to coordinate trailer movements. Documented trailer moves using Yard Management System or switcher cards. Performed pre- and post-trip inspections on switcher equipment. Demonstrated effective yard switching safety processes and procedures.

TECHNICAL HELPDESK ANALYST (CONTRACT)

ROTECH – ORLANDO, FL

July 2018 to Jan 2019

Medical Tech Support and Expertise/Active Directory Schema Administrator. Provided technical support for school back-end systems (EMR). Provided nationwide technical support to users via phone/remote desktop. Maintained security and integrity of schema. Created and routed tickets related to active directory issues. Provided password reset service. Created new user accounts. Disabled user accounts for ex-staff. Configured SCCM to enable remote operation.

HIPAA Compliance. Followed HIPAA compliance rules; maintained full understanding of HIPAA policies and guidelines.

TECHNICAL SYSTEM ANALYST - HELPDESK (CONTRACT)

ELLUCIAN – ORLANDO, FL

July 2017 to July 2018

Educational Tech Support and Expertise/Active Directory Schema Administrator. Provided technical support for school back-end systems (Blackboard, Canvas, and other learning management systems). Provided nationwide technical support to 10,000+ users via

Technical System Analyst continued:

phone/remote desktop. Maintained security and integrity of schema. Created and routed tickets related to active directory issues.

FERPA Compliance. Followed FERPA compliance rules; maintained full understanding of FERPA policies and guidelines.

DESKTOP SUPPORT ANALYST (CONTRACT)

NISSAN, MAZDA, HONDA, AUDI – ORLANDO, FL

February 2017 to May 2017

Automotive Software/Diagnostic Equipment Specialist. Provided software, hardware, and network technical support. Proficient in Dealer Track (dealership sales software). Used company vehicle to deliver remote desktop support. Account management, creation/deletion of objects, local user accounts, groups, workstations, printers, other OU hierarchy. Group policy object creation, troubleshooting, and management. Configured SCCM to enable remote operation.

DESKTOP SUPPORT ANALYST (CONTRACT)

PEPPERTREE PRIMARY CARE – OCALA, FL

November 2015 to Jan 2017

Customer Technical Support. Provided software, hardware, and network technical support. Installed and repaired hardware, software, and peripheral equipment. Provided technical support services via email, phone, remote sessions, and in person. Remotely converted company from Windows XP to Windows 10; configured SCCM to enable remote operation; configured SCCM to enable remote operation.

HIPAA Compliance. Followed HIPAA compliance rules; maintained full understanding of HIPAA policies and guidelines.

GRAPHIC DESIGNER

GOOD TIME PRINTING – OCALA, FL

June 2016 to August 2016

Graphic Design to Customer Specifications. Developed graphics and audio/visual images for product illustrations, logos, and websites. Met with clients or the art director to determine project scope. Selected colors, images, text style, and layout. Created designs using Photoshop, InDesign, or Illustrator. Incorporated changes recommended by clients.

CLINICAL SYSTEMS ANALYST (SUBJECT MATTER EXPERT)

COLUMBUS REGIONAL HEALTHCARE SYSTEM – COLUMBUS, GA

December 2013 to October 2015

Performed Systems Analysis. Focused on business process models for multiple business segments. Determined document requirements, interface specifications, business architecture models, and case scenarios. Configured SQL server monitoring utilities, installed and configured new SQL database, tested backups. Answered DMV queries about server-level performance. Provided on-call troubleshooting.

HIPAA Compliance. Followed HIPAA compliance rules; maintained full understanding of HIPAA policies and guidelines.

SOUND ENGINEER/PRODUCER

IHEARTMEDIA, INC. – COLUMBUS, GA

September 2011 to February 2015

Sound Engineer/Producer. In addition to appearing on air, provided video production, audio recording/ mixing/production, script writing, story boarding, camera operation, editing, lighting, and logging. Wrote/edited copy. Designed graphics for and produced high-quality multimedia programs, animation, and special effects. Performed more than 500 hours’ community service.

MICROTECH SPECIALIST (DESKTOP SUPPORT SPECIALIST)

COLUMBUS REGIONAL HEALTHCARE SYSTEM – COLUMBUS, GA

December 2013 to August 2014

Customer Technical Support. Provided customer technical support for software, hardware, and network issues. Repaired computer systems and equipment. Assisted customers, staff, and management with technical support services via email, phone, remote sessions and in person. Completed Several projects, including service replacement plan, replacing 500+ computers company wide, and digital signage project. Configured SCCM to enable remote operation.

HIPAA Compliance. Followed HIPAA compliance rules; maintained full understanding of HIPAA policies and guidelines.

GRAPHIC DESIGNER (CONTRACT)

STUDENT ACTIVITIES COUNCIL, COLUMBUS STATE UNIVERSITY – COLUMBUS, GA

August 2010 to May 2011

Graphic Design. Created program materials for campus organization, including branding for special events and web page graphics. Prepared files for high-volume print production. Produced graphic art for promotions, packaging, catalogs, advertisements, and informative/instructional materials. Designed graphic images, animations, sound, text, and video into seamless multimedia programs.

HELP DESK SUPPORT SPECIALIST

AFLAC – COLUMBUS, GA

August 2010 to May 2011

Technical Assistance and Support. Assisted with incoming queries and issues related to computer systems, software, and hardware. Maintained daily performance of computer systems. Resolved technical problems for Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Installed, modified, and repaired computer software, hardware, and peripherals. Followed up with internal/external customers to ensure issues were resolved.

HIPAA Compliance. Followed HIPAA compliance rules; maintained full understanding of HIPAA policies and guidelines.

EDUCATION

MAJOR: AVIATION

LIBERTY UNIVERSITY – LYNCHBURG, VA

Currently enrolled in final year.

MAJOR: INFORMATION TECHNOLOGY – MINOR: COMMUNICATIONS

COLUMBUS STATE UNIVERSITY – COLUMBUS, GA

Attended: 2008 – 2010

MAJOR: INFORMATION TECHNOLOGY/WEB DESIGN

COLUMBUS TECHNICAL COLLEGE – COLUMBUS, GA

Attended: 2005 – 2007

SKILLS &

INTERESTS

EXPERIENCE AT A GLANCE

• 9 Years – Help Desk/Desktop Support

• 5 Years – Network Administration

• 4 Years – Project Management

• 6 Years – Business Systems Analysis

• 4 Years – Multimedia Systems Analysis

APPLICATIONS/DESIGN

• Microsoft Office 365 • Outlook • Photoshop • InDesign • Illustrator • Adobe Fireworks

• Final Cut Pro • After Effects • Dreamweaver • Flash • HTML • PHP • JAVA • CSS

• Macromedia FLASH • FrontPage • Windows • OSX • SharePoint • Cold Fusion

• Blackboard Admin • Canvas Admin • LMS • Argos • Cisco Unity • Connection • Meditech

• Systoc • Athena • Digital signage • Joomla • Social Media Platforms • Multiple EMRs

• Automotive Software • Healthcare Software

SYSTEMS/SERVERS

• Apple: OSX/IOS

• Windows: 95, 98, ME, NT, 2000, XP Home, XP Pro (7, 8, 10)

• Windows Servers: 2008, 2013, 2019 2010 Novell, MySQL, SCCM

• Citrix, Oracle, PeopleSoft

TECHNICAL/NETWORK SUPPORT AND ANTIVIRUS

• Technical/Network Support: FTP, LAN, WAN, DHCP, VPN, DNS, VM Ware, Remote Software, Hyper V, VMware, SCCM & Active Directory Peripherals, Logmein, PC Anywhere

• Antivirus: McAfee, Micro-Trend, Bit-Defender, Symantec Endpoint Protection, ESET.

CERTIFICATIONS

FORMAL CERTIFICATIONS

• CompTIA A+

• CompTIA Network+

• Systoc EMR

• Athena EMR

• Meditech EMR

• Microsoft Office

WORK EXPERIENCE/TESTING

• TestOut PC Pro

• TestOut Network Pro

• TestOut Active Directory

• TestOut Microsoft Server

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