Customer Service Case Manager

Britney Matzick

Texas City, TX 406-***-**** ad1cbu@r.postjobfree.com

Objective

Dedicated caregiver with a solid background in the hospital and healthcare industry, showcasing expertise in nonprofit organizations, event planning, customer service, caregiving, and day care. Seeking a rewarding position where my skills and passion for providing compassionate care can contribute to the well-being of individuals in need. Backed by an Associate of Arts degree in Special Education and Teaching from Miles Community College, along with a Bachelor of Arts in Psychology from Capella University.

Skills

Microsoft Office 365

Training

Team Building

Customer Service

Communication

Case Management

Program Management

Leadership

Work Experience

Youth Dynamics Inc, Miles City, MT August 2018 – Present

Youth Case Manager

Advocate for children and family needs.

Document visits

Assist in finding resources for families

Youth Mentor Manager

Oversee 30+ staff in their job to mentor children

Payroll

Document supervision and support staff

Eastern Montana Industries, Miles City, MT May 2017 – February 2020

Habilitation Aide

Med pass

Assisted independent living Skills

Transportation

Homestead Home Health Care, Miles City, MT January 2014 – May 2017

Co-Manager & Caregiver

Elderly care

Transportation

Deap, Miles City, MT August 2011 – January 2014

Certified Autism Trainer

ABA for children with autism

Education

Capella University, Miles City, MT June 2019 – September 2021

Bachelor’s in Psychology and Counseling

Miles Community College, Miles City, MT October 2015 – May 2019

Associates in Psych. Educational/Child.

Miles Community College, Miles City, MT January 2015 – August 2015

High School Diploma in GED

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