Package Handler Customer Service

Keon J. Elder, Sr.

**** *** ****** • East Chicago, IN 46312

*********@*****.*** • Cell 219-***-**** • Home 219-***-****

SUMMARY:

Hands-on, reliable Commercial Transporter/Package Handler with extensive experience in material handling, inspections, and shipping and receiving. Physically fit and can lift reasonable weight. Flexible schedule and available for all shifts. Recognized by peers for analytical problem-solving skills and strict attention to detail.

LICENSE:

• CDL Class A Drivers License

SKILLS:

• 8 years experience in package handling • 5+ years experience in commercial driving • Customer centric behavior • Well equipped in identifying package markings and zip codes • Experienced equipment operator • Good customer orientation with a strong ability to deal effectively with complaints • Effectively able to track merchandise and complete inventories • Proven ability to stand and work continuously for long hours • Physically dexterous to lift and move heavy objects and load/unload delivery trucks • Good understanding of blueprints and drawings • Adept at properly handling hazardous material • Proficient in following warehouse safety precautions and procedures • Well versed in creating logs and maintaining documents • Excellent communication and interpersonal skills

EMPLOYMENT HISTORY:

Stericycle (2013 – Present)

Gary, IN

Transporter/Package Handler

Highlight

*Awarded Employee of the Month (February 2016) for consistency, work ethic, and positive attitude

Contributions

Service assigned LQ (Large Quantity) and SQ (Small Quantity) accounts.

Strategically load and unload trucks.

Provide the highest level of customer service at all times.

Adhere to compliance in safely transporting waste according to all federal, state, and local rules and regulations.

Build relationships and develop rapport with designated accounts.

Ensure waste, supplies, and material handling equipement are secured prior to operating company trucks.

Handle and assist in the resolution of customer service issues.

Discern long range implications of route changes, address changes, etc., and properly assess and mitigate potential risk.

Provide timely and effective escalation of key issues to management.

CR England (2012 – 2013)

Burns Harbor, IN

OTR Driver/Package Handler

Facilitated and stream lined the process of moving freight from the distribution center to end customers; weathered through various driving conditions including urban environments and open highways.

Rent-A-Center (2007 – 2012)

East Chicago, IN

Lead Account Manager

Load/unload trucks, per policy to safely protect coworkers and merchandise; Delivered merchandise to customers homes in Company provided vehicle as assigned; Installed and set up merchandise, and instructed customers on its proper use; Maintained accurate records of customer account activity, to include current and past due accounts; Collected customer payments on a timely basis and met daily/weekly collection standards; Greeted and assisted customers on the sales floor

EDUCATION:

East Chicago Central High School (Diploma 2002)

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