JIJO KUNJUMON

*** ******* **

Upper Darby PA ****2

(T): 484-***-****

E-mail: ad1cb9@r.postjobfree.com

PROFESSIONAL SUMMARY

Certified Salesforce Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Advanced Administrator, and a Trailhead Ranger capable of working independently and as part of a diverse team to customize Salesforce.com environments. A self-motivated team player with good communication skills, critical thinking, and ability to learn quickly.

Key Skills & Attributes

Data Loader

Data Mapping

Custom Formulas

Conga Composer

Process Builder

Approval Process

Schema Builder

Validation Rules

Deployment

PROFESSIONAL EXPERIENCE

Salesforce Administrator Jan 2023 – Present

EigenX – King of Purssia, PA

Responsible for maintaining project plans, coordinating resources, executing deliverables, and managing client relationships.

Coordinated and managed external system integrations and data migrations to Salesforce.com organizations.

Worked directly with development resources to derive requirements, technical documentation, and level of effort estimates for clients.

Delivered technical and end-user training to internal administrators, power users, executive teams, sales teams, customer service representatives, and marketing teams.

Responsible for working with the Business Development team to scope implementation & support projects.

Responsible for the design of the Salesforce.com object structure, the configuration of standard & custom objects, security models, fields, page layouts, workflow rules, reports, and dashboards.

Responsible for gathering requirements, documenting business process flows, research of third-party applications, and creating client-specific training documentation.

Salesforce Administrator July 2021 – Jan 2023

IBM – Austin, TX

Troubleshoot and document systems issues.

Analyzed account and opportunities with information in existing contracts.

Work closely with business to assist support cases and provide quick assistance to meet SLAs.

Collaborate with the Salesforce team to manage the Salesforce.com (“Salesforce”) platform for end-users.

Perform administration of the Salesforce instance, e.g., manage fields and relationships.

Manage ongoing support requests and administrative needs of users.

Provide account access to the users through IBM Support Portal.

Entered bugs and user stories into JIRA.

Manage User access through Roles and Profiles.

Data loader and workbench to import and delete data.

Salesforce Administrator Jan 2021 – July 2021

Hayes Locums – Fort Lauderdale, FL

Administrating and monitoring company’s Salesforce CRM applications.

Manage ongoing support requests and administrative needs of users.

Use Agile methodology throughout the project. Involved in weekly and daily bases release management.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports, and Dashboards.

Experienced in Conga Mail Merge, Conga Composer and Conga Conductor and increasing Conga Template and Quick Merge Links.

Worked with Conga Composer to generate Confirmation Letter using Word.

Configured Creating Roles, Security Access, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.

Salesforce Admin/Application Support Technician Oct 2018 – Jan 2021

Xenial – Landsdale, PA

Administer Salesforce.com environment, supporting 350+ users.

Collaborate with the Salesforce team to manage the Salesforce.com (“Salesforce”) platform for end-users.

Perform administration of the Salesforce instance, e.g., manage fields and relationships, workflow rules, approval processes, page layouts, security, validation rules, and custom buttons and links.

Manage ongoing support requests and administrative needs of users.

Ensure data security is enforced using roles, profiles, and sharing rules.

Experience in migrating from Classic to Lightning.

Windows System Administrator Sept 2017 – Sept 2018

IBM - Columbia, MO

Maintenance of VMware ESXi Host, vCenter using VUM and Auto-Deploy Rule.

Supported 700+ ESXi host’s and 20,000 servers in multiple customer’s environment.

Migration between ESXi Host, vCenter using vMotion and Automation process using PowerShell Scripts.

Responsible to Maintain Cisco UCS Domains with assigning Network, Storage, and Service Profiles with appropriate settings to maintain multiple Servers in Domain.

Experience with VMware system patching using Update Manager.

Configuring High Availability HA and Distributed Resource Scheduler DRS Creation of template.

System Administrator Jan 2016 - Sept 2017

Amaram Tech Corp – Vienna, VA

Managed administrative server functions including back-ups upgrades recovery management of disk space and more.

Supported and Managed VMware ESXi 5.5 and 6.0 infrastructure for production/non-production environments including HA/DRS Clustering.

Cloning, deploying VM's to Template, Templates to VM's, vMotion, Storage vMotion.

Escalated issues to the proper help desk associate when necessary and followed up on any escalated issues, all within a timely manner.

Created documentation for Server Builds, Application Installations, Mapping the drives and Issues which occur during software upgrades.

EDUCATION

Bachelor of Science – Information Sciences and Technology

The Pennsylvania State University, Abington PA Dec 2015

CERTIFICATIONS

Certified Salesforce Administrator Jan 2020

Salesforce Certified Platform App Builder Feb 2022

Salesforce Certified Advanced Administrator Mar 2022

Certified Ethical Hacker - EC-Council Sept 2020

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