Security Clearance Customer Service
Resume:
Neftali Pagan Torres
***** *** ***** **** *** ***8 Orlando, Florida 32829 407-***-**** *********@*****.***
**Security Clearance: Secret**; Ability to obtain and maintain a TS/SCI Security Clearance
Objective: Challenging Career in the private sector
PROFILE
Mission focused globally experienced Security Professional with 6+ years experience as Biometric Officer and Force Protection Officer for the Department of the Army. PSS Tower certified. Familiarity Integrated Base Defense (SoS). Working knowledge and experience with Force Protection measures and emplacement/utilization of technology. Competency to perform complex analysis ensuring all threat assessments. Proficient in Microsoft Office to include Word, PowerPoint, and Excel. Knowledgeable in a wide range of security experience including but not limited to: Access systems, surveillance/counter-surveillance, patrolling, investigative procedures, incident report writing, and customer service within a variety of highly contingent, fluid and dynamic environments. Skilled in the areas of maintaining and accounting for Force Protection equipment i.e. ECP, Mobile Vehicle and Cargo Inspection System, Personnel Scanners, Rapid Reaction Tunnel Detection Kits, Counter Bomber, Subtle Madness, Hard Impact, GlassWave, Force Protection Suite, Mid-Range Thermal Imager (MRTI), Rapid Deployment Integrated Surveillance System (RDISS), and other Force Protection equipment programs. Efficiently trained in hand gun retention, power handcuffing, crisis intervention and tactical communications. Strategic, tactical problem solver with outstanding administrative and office skills, work ethic, and the ability to provide solid leadership, sustaining a professional manner within high operational tempo environments. In-depth customer interaction with military units. On the spot personal decision making skills.
EXPERIENCE
ITT Systems, Exelis, Vectrus, Fluor – Bagram Air Field, Afghanistan
2010 – Present
Biometric Clerk
Full-Time, 40+ Hrs. /Wk
Duties, Accomplishments and Related Skills:
Conduct the administrative functions of the Force Protection Screening Cell (FPSC).
Utilize the Biometrics Automated Toolset (BATs) to verify the identity of persons seeking entry to the installation via biometrics and to confirm the allowed access of pedestrians.
Operate and maintain integrity at the Entry Control Points (ECP).
Conducted Network/Data support to help personnel setup the passwords for administrator accounts.
Assisted customers for proper documentation for Letter of Authorization (LOA), Passport, National Identification Card (Tazkera), and Badge Request Application for camp access.
Conducted threat assessments and developed site design packages addressing vulnerability issues.
Expert knowledge of Force Protection measures and emplacement/utilization of technology to meet Warfighter needs.
Performed complex analysis ensuring all threat assessments were addressed.
Assisted in design and installation of hardware and custom software applications.
Supported the hardware and software management of Force Protection Systems.
Supported configuration, testing, deployment, and sustainment of wired and wireless networks.
Working understanding of sensor connectivity to command posts and command post software.
Applied appropriate safeguards to ensure that fielded information systems and networks were defended to maintain integrity, availability, authentication, confidentiality, and non- repudiation.
Troubleshot faults within systems.
Managed operational assessments.
Combat Support Associates – Camp Doha, Buehring & Arifjan – Kuwait
2003 – 2009
Installation Access Specialist
Full-Time, 40+ Hrs. /Wk
Duties, Accomplishments and Related Skills:
Collected biometric data on finger print, hand scans, photos and iris scans using Defense Biometric Detection System (DBIDs) Filed and maintained records using the DBIDs system.
Controlled access into the military installation using Excel spreadsheet.
Responsible for a variety of force protection and protective security tasks.
Assisted customers providing them information on guidelines and policies to camp access.
Screened customer applications and inspected LOA for proper documentation.
Interviewed and badged DoD Military/Civilian/Contractor, TCNs/HCNs, guests and others requiring installation access.
Performed end of day security checks of offices, closed areas, classified storage containers and computers; periodically couriered sensitive and classified materials.
On a rotational basis, served as a backup for the receptionist and ECP personnel; provided guidance and technical assistance to entry control specialists.
Assisted with and prepared background investigations for submission to Kuwait CID.
Executed established US Army policies, procedures and command directives that fostered continued mission effectiveness.
Provided procedural assistance and instructions to visitors, contractors, and permanent party personnel seeking information regarding access to ASG-KU installations.
Conducted threat assessments and developed site design packages addressing vulnerability issues.
Performed complex analysis ensuring all threat assessments were addressed.
Supported the hardware and software management of Force Protection Systems.
Applied appropriate safeguards to ensure that fielded information systems and networks were defended to maintain integrity, availability, authentication, confidentiality, and non- repudiation.
Troubleshot faults within systems.
Managed operational assessments.
Force Protection Officer
Full-Time, 40+ Hrs. /Wk
Duties, Accomplishments and Related Skills:
Provided force protection, physical security, and law enforcement support for military installations and activities within the jurisdictional control of ASG-KU.
Responsible for enforcing all rules and regulations under the UCMJ as well as the US Statute codes including civilian and military personnel
Responsible for administrative actions, including fact sheets, information papers, reports, Standard Operating Procedures (SOPs), briefings, and training plans.
Other duties included Motorized Roving Patrols, Static Post (ECP& equipment & personnel), Physical Security, and Personnel Protective Detail & Oversight of Installation Force Protection camp access.
Conducted threat assessments and developed site design packages addressing vulnerability issues.
Expert knowledge of Force Protection measures and emplacement/utilization of technology to meet Warfighter needs.
Performed complex analysis ensuring all threat assessments were addressed.
Assisted in design and installation of hardware and custom software applications.
Supported the hardware and software management of Force Protection Systems.
Supported configuration, testing, deployment, and sustainment of wired and wireless networks.
Working understanding of sensor connectivity to command posts and command post software.
Applied appropriate safeguards to ensure that fielded information systems and networks were defended to maintain integrity, availability, authentication, confidentiality, and non- repudiation.
Troubleshot faults within systems.
Managed operational assessments.
Skilled in identifying and mitigating threats to air operations, providing airbase protection (ground defence) and physical security.
Transcor America – Nashville, TN
May 2002 – May 2003
Extradition Agent
Full-Time, 40+ Hrs. /Wk
Duties, Accomplishments and Related Skills:
Transported inmates to various state and county, police and sheriff departments.
Documented & filed prisoner records, personal data as well as Government, State and Bench Warrants.
Recorded information, such as prisoner identification, charges, and incidences of inmate disturbance, and maintained daily logs of prisoner activities; processed or booked convicted individuals into prison.
MILITARY EXPERIENCE
United States Army – Various Duty Stations
Oct 1998 – Oct 2001
Petroleum Supply Specialist
Full-Time, 40+ Hrs. /Wk
Duties, Accomplishments and Related Skills:
Qualified to conduct routine and special inspections in accordance with Army form 2207 and 5504.
Qualified to operate the M-978 fuel tanker truck, scheduled replenishment of fuel depots and various fuel supply points.
Verified incoming and outgoing products were moving through the correct meters, and that meters were working properly.
Read automatic gauges at specified intervals to determine the flow rate of oil into or from tanks, and the amount of oil in tanks.
Operated auxiliary equipment and controlled multiple processing units during distilling or treating operations, moving controls that regulated valves, pumps, compressors, and auxiliary equipment.
Planned movement of products through lines to processing, storage, and shipping units, utilizing knowledge of system interconnections and capacities.
Read and analyzed specifications, schedules, logs, test results, and laboratory recommendations to determine how to set equipment controls to produce the required qualities and quantities of products.
Refueled aircraft and tactical vehicles.
Hazardous Material and Waste Disposal handler, in accordance with the Environmental Protection Agency (EPA) and the United States Army.
COMPUTER INFORMATION TECHNOLOGY SKILLS
Proficient in use of most major computer systems, information systems, spreadsheet applications, graphic and presentation applications, and word processing applications
Proficient in Microsoft Office to include Word, PowerPoint, and Excel.
Familiar with custom software applications (EEA, E2A, FPA, JACCS).
HONORS, AWARDS AND SPECIAL ACHIEVEMENTS
Army Lapel Button
Army Achievement Medal
Army Service Ribbon
Marksman Marksmanship Qualification Badge with Rifle Bar
LICENSES/CERTIFICATIONS
Petroleum Supply Specialist Course.
PSS Tower certified.
PROFESSIONAL SKILLS AND TRAINING
CORE SKILLS:
Systems Support
Hardware And Software Management
Conflict Resolution Skills
Security Governance
Security Risk Management
Static Defences
Camouflage And Concealment Techniques
Survival Techniques
Bush Craft
Navigation
First Aid
Interview and Investigation Skills
Nonverbal Behavior Interpretation Skills
Protective Security
Risk Management and Threat Mitigation
Surveillance / Counter Surveillance
Tactical Communications
Training and Team Leadership
Weapons
ECP
Mobile Vehicle and Cargo Inspection System
Personnel Scanners
Rapid Reaction Tunnel Detection Kits
Counter Bomber
Subtle Madness
Hard Impact
GlassWave
Vulnerability Assessments
Force Protection Suite
Mid-Range Thermal Imager (MRTI)
Rapid Deployment Integrated Surveillance System (RDISS)
Custom software installation and troubleshooting skills.
Successful in managing large volumes of critical operational information, reviewing, updating, and maintaining database.
Highly developed interpersonal skills with the capacity to handle difficult situations as well as aptitude to diffuse interpersonal conflicts effectively.
High level of analytical ability to assess and identify appropriate alternative courses of action for definition and resolution where problems are highly unusual and/or complex.
Expert in maintaining up-to-date knowledge of security threats, countermeasures, security tools, and threat mitigation technologies within a highly contingent environment.
Advanced skills utilized in effectively communicating instructions and gaining acknowledgement of necessity for corresponding cooperation in order to obtain a successful outcome.
Conducted threat assessments and developed site design packages addressing vulnerability issues.
Expert knowledge of Force Protection measures and emplacement/utilization of technology to meet Warfighter needs.
Performed complex analysis ensuring all threat assessments were addressed.
Assisted in design and installation of hardware and custom software applications.
Supported the hardware and software management of Force Protection Systems.
Supported configuration, testing, deployment, and sustainment of wired and wireless networks.
Working understanding of sensor connectivity to command posts and command post software.
Applied appropriate safeguards to ensure that fielded information systems and networks were defended to maintain integrity, availability, authentication, confidentiality, and non- repudiation.
Troubleshot faults within systems.
Managed operational assessments.
EDUCATION
Burlington City High School, Burlington, N.J.
Diploma:
American Military University-Student
CompTIA-Security Plus
REFERENCES AVAILABLE UPON REQUEST
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