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Customer Service Representative

Location:
Rossville, GA
Posted:
November 21, 2023

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Resume:

Summary I am a organized, well-oriented team player seeking a position in an established medical office

supporting physicians, nurses, and other medical staff. My main goal is to facilitate patient-centered care.

Experience Customer Service Representative Supervisor 02/1993 - 10/2019

American Home Patient/ Lincare Fort Oglethorpe, GA

Guided employees through policies and procedures and organized situations with a motivational approach.

Kept a physical filing systems, which kept records well-organized and easily retrievable by team members.

Delegated team tasks based upon each CSR's skill level and knowledge, which improved accuracy and productivity.

Set office operations to manage patient accounts, record tracking and data communications.

Verified insurance and requested authorizations from insurance companies

Familiar with medical terminology and qualifications for all home medical equipment.

Critical thinker when it comes to stressful situations and can solve problems alone or in a group.

Strong ability to communicate clearly and effectively to patients and staff.

Managed and balanced petty cash and paid on accounts.

Oversaw training and performance of 9 staff.

Managed service technicians to make sure equipment was set up in a professional and timely manner.

Aware and fluent with the guidelines of OSHA, HIPPA, and Medicare accreditation Implemented all policy changes and informed staff of how to operate new updates.

Have adequate experience with audits.

Multitasking answering multiple phone lines, while handling referrals from hospitals and doctor's offices.

Worked reports sent from corporate office.

Ordered all equipment and supplies and kept at a par level.

Mentored new employees and delivered constructive feedback to increase understanding of job duties.

Education and High School Diploma

Training Ridgeland High School Rossville, GA

Additional I have attended many CSR seminars and I've been recognized as employee of the quarter.

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