Executive Assistant Business Development
Resume:
Hello, I am
Adriana Spriggs-Gomez
Cleveland Heights, OH
44118
**************@*****.***
COVER LETTER:
Dear Hiring Manager,
I am a self-motivated and progress-driven worker, with an extensive background in this industry. I have developed and executed strategies that will bring value to this company. I handled various responsibilities during my role as a Sales Operations Director/Executive Administrator for a D.E.I (diversity, inclusion, and equity) in Conservation Consulting firm, I have worked with a handful of government and federal clients. My prior role as an Executive Assistant to the COO/Technology Specialist of a Neurophysiology Research company working with various doctors/neurologists helped build that foundation of skills. I have immense experience in administrative work, sales, creating SOPs, business development, strategic planning, and more.
The reason for my quest for a new job is for transparency, security, communication, and stability. I want long-term employment and hope to plant roots with a company. Being bilingual has also helped me excel in my career while working with C-level board members and clients. I quickly established talents in prioritizing tasks, leading conference calls, meeting deadlines, and finding solutions to eliminate obstacles to reaching company goals. Resiliency is something that has also helped me want to advance to be a better version of myself. My career has enabled me to develop and establish skills in such key areas:
● Business Development
● Critical Thinking
● C-Level Business Planning
● Sales Operations
I am grateful for the opportunities awarded to me in my prior positions, and I am ready to put those skills to use. I am looking forward to new challenges.
Skills
● Operations Management● StrategicPlanning ● Public Speaking (5years) ● Fundraising ●Bilingual
(10+ years) ● Sales(8 years) ● Marketing (7 years) ● Filing (6 years) ●Training & Development
(5years) ● Human Resources (5years) ● Executive Management (4 years) ● Team Building (5 years)
● Management (4 years) ● Organizational Development(7 years) ● Direct Sales ● Application Support ● Technical Support ● Account Management ● Sales Support● Business Development ● Computer Networking ● Help Desk ● Web Development ● Social Media Marketing (6 years) ● Microsoft Office (10+ years) ● Leadership Experience ● Sales Management ● Cold Calling
●Operation Procedure Practice ● Collections ● Contract Creation ● Client Relations ● Client 2
Meetings ● Verbal and Written Communication ● Company Sales Projections ● Company Hiring and Interview Process ●Organizational Development ● Negotiations ● Creativity and Innovations
● Business Planning
Experience
JULY 2023-Present
Lacy Consulting Services, Brooklyn Center, MN (REMOTE) - Sales and Marketing Operations Director:
● Participating in determining long-range plans that may include initiating new programmatic efforts such as creating new policies, and implementing new standard operating procedures by providing strategic direction for digital marketing initiatives including SEO and SEM, email campaigns, and social media platforms.
● Provide leadership and expertise on diverse matters of national significance involving established activities of a critical or urgent nature by coordinating work amongst other members of the team and other stakeholder groups; including sales, finance, marketing, product and services management, and custom support teams.
● Led as a consultant and advisor on intensive studies, analysis, or other matters related to specific program policies, relationships, and activities by providing qualitative social science tools, facilitating strategic planning, and infusing justice, diversity, equity, and inclusion principles into daily practice.
● Supervising the department and other departments of processes and engagement; ensuring that LCS goals are aligned with the overall business objectives
● Directed budgeting process related to advertising campaigns across all channels.
● Monitored customer feedback through surveys and focus groups to inform product development decisions
● Implemented successful marketing campaigns that increased brand awareness and customer loyalty.
● Coordinated with internal departments to ensure alignment between sales targets and operational budgets.
● Collaborated with cross-functional teams to develop innovative products and services for customers.
Evaluated the effectiveness of current sales channels while exploring new avenues for growth. Led the design of creative materials such as brochures, flyers, banners, and websites.
● Organized trade shows, industry events, and other promotional activities to generate leads.
● Established processes for lead generation and qualification, customer onboarding, and retention programs.
● Created comprehensive strategies to maximize revenue potential in target markets. 3
● Built collaborative partnerships with vendors and suppliers to secure favorable terms and pricing agreements.
● Maintained up-to-date knowledge of the competitive landscape by tracking competitor activity in the marketplace.
● Designed performance metrics and reporting systems to measure the success of sales initiatives.
● Developed customer segmentation models based on demographic data and buying patterns.
JUNE 2022- PRESENT
Lacy Consulting Services, Brooklyn Center, MN (REMOTE) -Executive Administrator/Assistant Lacy Consulting Services
● Facilitated the relationships and trust between stakeholders and conservation groups during our consulting projects
● Set and attend business meetings and coordinate meeting agendas.
● Handle event planning whether personal or business for the CEO and staff.
● Aid in customer relationship management (CRM) and client account management, collections, sales contracts, and account development.
● Handle staff management, company secretarial work, HR Consulting, and billing/invoicing
● Work closely with the CEO, Executive Social Scientists, and the Financial/Business Development Director.
● Utilized strong organizational skills to prioritize tasks efficiently and meet deadlines consistently.
● Served as a liaison between executives and other departments to ensure effective communication flow throughout the organization.
● Provided executive-level administrative support to senior management, including calendar and travel coordination.
● Handled highly confidential information professionally and loyally. JUNE 2020 - JUNE 2022
Park Place Technologies, Mayfield, OH (REMOTE)- Federal Account Manager
● In charge of engaging and building rapport with new clients to acquire sales through cold calling
● Utilizing the CRM and additional software to generate leads
● Engaging in conference calls with clients, setting up negotiations and contracts to close deals
● Initiate all intro/discovery calls and meetings for our federal department
● Main liaison from our company to the client
4
● Managed and delivered infrastructure support services across the federal government and the SI community
● Handled all quote and sale cycle processes
● Another aspect of my responsibilities was to secure relationship-building and customer engagement
● Ensured renewals of our contracts and business services were met.
● Managed a portfolio of accounts by providing timely support and guidance.
● Cultivated strong client relationships through proactive communication and problem-solving.
● Resolved complex customer issues promptly while maintaining positive relationships with clients.
● Maintained knowledge of company products and made recommendations based on client needs and prices.
● Implemented account management processes to ensure delivery of quality service standards.
● Maintained accurate records of all client interactions in the CRM system. SEP 2019 - MAY 2020
Brain Masters Technology, Bedford, OH - EA to COO & Technology Specialist
● Providing all administrative assistance, such as writing/editing e-mails, conducting interviews, drafting memos, creating quotes, mastering SalesForce, QuickBooks, RocketLawyer, and preparing communications on the executive's behalf
● Maintaining comprehensive and accurate records of travel, finances, business meetings, etc
● Performing accounting duties were to create application designs and develop web pages to streamline business processes and programs for our company
● In charge of the helpdesk and providing technical support for programs and applications to both customers and other staff members within the company
● Trained doctors on neurofeedback brain mapping equipment
● From this experience I was able to be hands-on with clients and patients; giving conference calls on our software and technology that is beneficial to the neurology field.
● Organized meetings with key stakeholders, including scheduling conference rooms and preparing agendas.
● Maintained confidential records related to personnel matters, financials, and legal documents.
● Monitored deadlines associated with projects assigned by executive staff members and provided reminders when necessary.
● Ensured accuracy of all incoming invoices before submission to the finance department for payment processing.
● Assisted with onboarding processes for new employees as well as updating employee files according to changing regulations.
5
● Performed quality assurance checks on final deliverables before submitting them to upper-level management for review.
Education
JAN 2014 - MAY 2017
St Mary's College of Maryland, St. Mary’s County, MD - Bachelors of Political Science and Public Policy
SEPT 2013- JAN 2014
Universidad Pablo de Olavide, Seville ESP. - International Politics and Business Studies
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