Customer Service Engagement Specialist
Resume:
BRANDON A. OLVERA
ad1cac@r.postjobfree.com
Rancho Santa Margarita CA
An experienced professional with ten years of opera4ons exper4se in Finance mortgage, workers' compensa4on, and a background in the medical field, prepared to apply these valuable skills in various job environments.
PROFFESIONAL EXPERIANCE
PRMG
Corporate Engagement Specialist 08/2022 - 08/2023
• Ensured PRMG team members' satisfaction with corporate digital technology and processes.
• Built trust and professional relationships with employees.
• Presented system demos for high-profile recruits.
• Developed client-specific strategies to increase customer loyalty and satisfaction. Amerihome Mortgage
Sr. Processor 08/2021 - 02/2022
• Coordinated documents and ensured timely closings.
• Ordered necessary documents and transcripts.
• Collaborated closely with Loan Officers, Underwriters, and Funders - Maintained expertise in FNMA, FHLMC, FHA, and VA guidelines.
• Determined loan eligibility by conducting income analysis, credit checks and repayment ability reviews.
PRMG
Sr. Processor 06/2016 - 08/2021
• Organized and facilitated webinars to educate clients on new products and services.
• Processed mortgage loans from start to finish, including VA's, FHA's, Conventional, Home Ready, Jumbo, and High Balance
• Consistently met closing deadlines while providing excellent customer service
• Top Processor 3 years in row, closing up to 66 loans in one month. Education
Vanguard University of Southern California Costa Mesa, CA BBA Expected in 07/202 Cypress College Cypress, CA Associate of Arts 05/2005
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