Customer Service Store Manager

PAUL SHOPE

*** ****** **** ***, *******, OH ***** Cell: 740-***-**** ************@*****.***

Home: 740-***-****

PAUL SHOPE, Page 1 of 2

Personal Statement

Experienced and results-oriented Store Manager with over 10 years of managerial experience. Motivated professional with strengths in supervising employees and promoting optimal customer service Prepared, organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conductive to achieving increased sales and customer satisfaction. Core Competences

Customer Service / Client Relations / Relationship Development / Process Improvement / Inventory Control / Regulatory & Safety Compliance / Communications / Quality Assurance / Problem Resolution / Employee & Labor Relations / Merchandising / Needs Assessment / Negotiations Experience

Assistant Manager 4/2022 to Present

Dollar General, Ironton, OH

Schedule employees for shifts, considering preferences and availability to increase employee satisfaction.

Track inventory and order merchandise and supplies according to corporate guidelines. Manage opening and closing procedures and daily store operations, including cash handling, inventory count, deposits, and shift procedures to improve efficiency Kettle 1/2019 to 3/2022

Steel Ventures / Arc Staffing, Wurtland, KY

Dipping fabricated steel into a kettle or vat containing molten zinc. Worked in a variety of areas. Operated Overhead Crane, forklift, punch press, grinder prep duties along with shipping prep, stacking and securing paint and grind.

Driver / Funeral Prep 1/2016 to 11/2017

Tri State Vault, Ironton, OH

Poured concrete vaults, installed septic tanks, set-up funerals, drove company trucks, operated crane and buggy for vaults. Responsible for tents, vaults, and completion of funerals. Business Owner / Operator 7/2012 to 1/2016

PTS Property Resources, Ironton, OH

Property preservation on foreclosed homes. Worked with site personnel, clients, and local vendors and banks to ensure that the projects were completed on time.

Services included home repairs, maintenance, clean up, lawn care, and residential upkeep such as plumbing, gas lines, roofing, lock changes, etc. Employed and managed a crew of 3 full time employees.

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Shift Manager / Liquor Dept. Manager 5/2011 to 1/2013 CVS, Ironton, OH

Customer service, supervision of staff, resolution of issues as needed to ensure customer satisfaction,completed opening and closing procedures, including setting up registers and checking products.

Handled related paperwork, deposits, daily operations of store, quality control / accuracy of all documentation.

As Department Manager I ordered inventory, unloaded trucks, loss & prevention control, customer service, and managed all business dealing with the State of Oho Liquor Control. Team Member 12/2010 to 5/2011

Auto Zone, Ironton, OH

Stocked shelves, assisted customers in selecting required parts and pricing questions, looked up parts information and availability

Shift Manager / Assistant Manager 5/2009 to 6/2010 Pick-n-Save, Ironton, OH

Provided instruction and direction for several departments including; product and meat, frozen foods and dairy. Supervised, trained and developed team members in accordance with company policies and procedures.

Manager 6/2006 to 2/2008

Little Caesar's, Ironton, OH

Managed all operations, conducted interview and processed new hires. Completed opening and closing procedures and manage deposits. Monitored day to day compliance and quality along with customer service excellence.

Laborer 1/2004 to 6/2006

Engines Inc., Chesapeake, OH

Built coil covers for trains, welding, sand blasting, grinding, torch operation, maintenance. Skills

Expense Management Leadership

Hiring & Training In-Store Logistics

Inventory management Visual merchandising

Bookkeeping Data Entry

Personnel Management Shipping and receiving

Education

H.S. Diploma

Rock Hill High School

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